I've been coming to Hopscotch for a few years now and I always find a few things I can't live without. Sometimes I find ALOT of stuff I can't live without. The owner is usually there and she is always very nice to me and my son and knows us by name. It feels good to walk in somewhere and not just be a number.
Posted: 6/12/2012 • Last edited: 6/14/2012 • Link to this review
I went in to consign some clothes and the lady in the front was very unfriendly and rude. She kept making faces at her mother who sits in a chair in the middle of the store. Turns out she was the owner, you would think she would be more friendly during these rough economic times! I decided to walk away and not even leave my clothes.
Posted: 4/09/2012 • Link to this review
Dear annabanks, I want you know how truly sorry we are that you had a bad experience in our shop today. We always try to give the best customer service to everyone, every single time here at our little family owned and operated store. We appreciate getting feedback, good and bad. Most of the time we receive excellent feedback that lets us know what we are doing right. However on occasion we receieve a negative comment that keeps us on our toes and helps us to make things better. I felt that I should let you know that the shop was not being run in its usual manor today. My mother was only helping me out in the shop because I was home with a high fever along with my four year old who was also extremely ill. My mother is almost 80 years old and in addition to being older, she has terrible back pain which only leaves her one option when she is in the shop... That is to sit in a low chair near the register so that she can watch the door and help customers at the same time. Due to the unusual circumstances, we were only accepting drop-offs today and if she had not called me to come down and assist another customer who needed me specifically, I would not have even been there when you arrived with your bags. Honestly.. I desperately wanted to go home and get back in bed, but when I saw you walking toward the shop, bags in hand, I couldn't stand letting my mother ask you to come back another day because I was leaving. I was there, so I wanted to take care of you. Sadly, I was not my usual cheerful and chatty self, but the fact that I was sick was not your problem and it should not have reflected in the service you received. I do remember you and I know that you wanted immediate cash for your items. Being that you were new to our shop, I should have explained how consignment works before going through your bags. It must have been frustrating to wait for me to go through your things just to find out that we do not give cash until after your items have been sold. I understand that sometimes you just want cash in hand, and that you may have felt that we wasted your time by not explaining beforehand that are a consignment store. Again, I'm very sorry that were unhappy with us and our shop today. Hopefully we can make it up to you someday.
We finally have a decent kids consignment store in Glendale! This little store just opened and it is already my favorite. I found a pair of brand new with tags Juicy pants for less that half of what I would have paid somewhere else, there were tons of designer items, many new with tags. It was clean, organized, I really didn't even feel like I was in a used store. It was all displayed so neatly that I felt like I was in a retail store. YAY FOR HOPSCOTCH!!!
Posted: 12/28/2009 • Link to this review