I ordered a living quarters Horse Trailer from Sheri. This was my first living quarters trailer and I was so glad Sheri has great experience and knowledge about trailering horses and gave me wonderful advice on options. Sheri arranged for my trailer to be delivered right to our ranch and she was a delight to work with! Work with Sheri for any trailer needs!! You will be thrilled U did!!
Posted: 12/14/2014 • Link to this review
I bought a very custom 3 horse trailer for field trialing dogs 3 years ago from Sheri and give her high marks from helping me work out the design features with the manufacturer to following up since my purchase with a number of technical questions. She knows trailers and horses, works with excellent manufacturers, and cuts a very fair deal. I have begun talking to her about my next trailer.
Posted: 2/13/2011 • Link to this review
If you need a horse trailer, Horse Pro Trailers is the place to go. In my experience, the vast majority trailer sales people don't own horses, don't own a trailer and don't know the do's and don'ts. Sheri keeps horses, pulls a trailer regularly and really understands how to design a quality trailer for both horse and owner. It's clear she is passionate about her business and ensuring a positive customer interaction in my experience. I've dealt with Sheri on 3 different trailers with 3 different manufacturers over the past 10 years. When there have been issues (which are inevitable), she has worked with both the manufacturer and/or local facilities to ensure issues were addressed with quality and in a timely manner. It's been a pleasure working with her and leveraging her experience and counsel on how to properly design my trailers. She has always been very responsive both via email and phone. I once had an issue where I was stranded on the side of the road with a flat trailer tire late on a Sunday evening. I wasn't sure exactly the right way to change the tire and was panicked since I was loaded with horses. Sheri took my call and stayed on with me and walked me through how to change the tire for well over 30 minutes. She even called me the next day to make sure I'd made it home all right. Great trailers but an even better person behind the trailers. Buy here.
Posted: 2/02/2011 • Link to this review
This was the third trailer we purchased from them. We spared no expense and researched all the special features for this 4h/gn for months beforehand. This buyer was very specific about measurements and specs regarding equipment (36" tack trunks) that would be brought in through the tack room door. This buyer requested rep to double check all measurements with manufacturer before signing off on order. Trailer came, and door for dressing room was incorrectly positioned. The saddle racks extend into the door frame and prevent the loading of large equipment. Rep responded that it was not her responsibility, and further requested that we NOT call manufacturer. Rep. offered us a $100 "from the manufacturer." Trailer also leaked rainwater badly and flooded through windows. Rep. sent us to a local individual to help deal with this. Water was not dried from under mats like we requested (although we were told it was done)and show horses slipped on mats that moved while transporting and were badly injured. (One is just getting back to showing after 7 months of vets and rehab.) Windows still leaked badly. Rep. did nothing. We have not heard from her since. Ultimately, we contacted manufacturer directly. They had no idea about the extent of our difficulties and went above and beyond to assist us sending a hauler to our home to pick up the new trailer, fixed and returned it to our door-step. They were incredible. I would recommend 4 star to anybody. Go somewhere else to buy it though
Posted: 10/07/2010 • Last edited: 10/08/2010 • Link to this review