Horrific service, run FAST from this company! 1. They promised 1-day installation, but took 3 days to finish the job, and I had to call several times to get them to come finish! 2. They left construction debris in my ductwork, and didn't get the permits required by the city! 3. They charged me $900 for a part they didn't install, and it took two months of constant calling to get a refund! 4. They charged my card for the full amount (BEFORE the job was even complete!) and then they charged me AGAIN through the finance company. After several months, and no response from HousePro, I had to hire an attorney to get the double-charge refunded. They held on to thousands of my dollars, without cause, until I threatened to sue them. Don't be the next victim!
Posted: 4/08/2013 • Link to this review
When my AC unit went out, First American Home warranty had House Pro come out to the house to repair the AC unit. They claimed that not only did they need the $60 deductible to replace the unit, they also needed $1590 in "home owner responsibility" for additional work not covered by the warranty company. Included in this quote were multiple jobs like cleaning the duct and replacing the slab. After they came out, not only did they NOT performed the work stated in the home owner's responsibility, it took them an additional week to install the AC unit since they couldn't be bothered to communicate with the home warranty company when they place the order for parts. Fraudulent. Avoid at all costs.
Posted: 8/27/2011 • Last edited: 7/27/2012 • Link to this review
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