Displaying 16-30 of 152
I recently encountered an issue with my heating system so I looked on Kudzu and found Houser Heating & Air Conditioning. Based upon their rating I decided to contact them and frankly I'm glad I did. They came out, diagnosed the problem and had it fixed in no time. Very professional, I highly recommend and I will certainly use them for all my HVAC needs in the future.
Posted: 12/10/2013 • Link to this review
Thank you for your comments. I'm glad you found us on Kudzu. We look forward to serving you again soon.
Mr. Houser was extremely professional and courteous! He was able to resolve an issue with a water heating flue that was caused by the builder. I love the fact that he goes the extra mile to get things done. :-)
Posted: 12/07/2013 • Link to this review
Thank you for your kindness and good review.
Had issue with Air unit,turns out was no problem. Wayne sent out a very professional crew and they did a superior job. Was more than i had hoped for. Yes he did go the extra mile on this one!
Posted: 9/09/2013 • Last edited: 9/11/2013 • Link to this review
We all are very grateful to serve your needs. We are here for you, our esteemed client.
At first I thought that this was a H&A company I could hang onto. Then after the initial visit I had nothing but trouble with them. Their techs didn't know what they were doing and we had to wait for them to come back to fix the simple problem or on another occasion they "jury rigged" the equipment until they could come back later and charge me more to fix it. I never called them back. My unit runs fine.
Posted: 5/14/2013 • Last edited: 7/16/2013 • Link to this review
I sure wish I knew who you are and what truthfully happened. I count 3 visits you spoke of. I have not had more than one tech since December, and between us we haven't had one warranty call, much less the quantity you make up. We don't rig anything and we don't charge more than the initial job charge quoted when we get authorization from you. I have 34 years experience and he has 16. We know very well what we are doing. Is it that you couldn't get something for free that inspired you to write this untrue slander? I take my reputation very seriously, and our customer service is excellent.
My husband & I called Mr. houser to come & give us a second opinion on a quote after we were told by another company that are furnace was leaking carbon monoxide after a routine service call to clean filters etc. We had mr houser come to give ya a quote on replacing furnace we thought was bad, he tore into furnace & checked everything, he then told us that are furnace was is good working shape & there were no cracks or carbon monoxide leaking, he could have quoted us a price for a new furnace, but instead was honest & professional, not only did he give us good news about are furnace, but did not charge us for his service! He will be our contractor for now on! He had excellent customer service & definitely not a crook like the other company that was trying to scam us! I would recommend him to anyone who needs service in the future!
Posted: 3/21/2013 • Link to this review
This other contractor said they saw 6 distinct cracks in the heat exchanger. I disassembled the unit to look at a new looking heat exchanger. They put on a big scare presentation along with warning stickers pasted on the furnace and the homeowner signing liability papers and waivers for dangerous equipment resulting in death and health problems. They have a written guarantee for their diagnosis that states if there is doubt or need for affirmation, they will send a supervisor out and if they can't prove there position they will refund original amount plus an extra amount. Sound good? It's a lie. They wouldn't even go back and my report didn't get even a refund on the service call. All contractors are not the same. I was glad to interfere in that crooked attempt.
It's not often that you get the owner of the company to come out for a routine call. We called because our heat pump did not turn on at all and luckily got the owner himself, Mr. Gary Houser. Even though it was after 5:30pm on a Wednesday, Mr. Houser came out to diagnose the problem personally. He really took his time to carefully explain everything that was going on and also how the system works in general. He made a diagnosis and due to our own personal obligations had to come back on Friday. He worked late into a Friday night to make the repairs. I never once felt that he was rushing just to "get the job over with" because it was late on a Friday night. He was knowledgeable, very patient, and never seemed exasperated by the situation. The work was also guaranteed both verbally and more importantly in writing right on the back of the receipt. We could rest assured that if the problem wasn't solved, which it was, that Mr. Houser would stand behind his work. I would highly recommend his services to any of my friends and family.
Posted: 2/27/2013 • Link to this review
Both my wife and myself accidentally paid the same bill from different accounts. Neither of us realized this, nor would we have figured it out. Mr. Houser noticed the mistake and brought us a refund check. It is a pleasure to do business with such a competent, friendly, and trustworthy company. Highly recommended.
Posted: 2/22/2013 • Link to this review
The integrity of this company is incomparable. They have impressed me with their overall service and honesty every time I've had to use them even though it's been a different employee every time. This last time my thermostat was acting up and Jason came out and fixed free of charge since they had installed it months earlier. Great guys!
Posted: 11/28/2012 • Link to this review
I'm very impressed with this business, from beginning to end. Do they answer the phone? YES. Do they schedule a visit promptly? YES. Do they assess the situation professionally and fairly? YES. Do they keep your budget in mind when suggesting products and services? YES. Do they install on time and in a professional manner? YES. Indeed, I am very satisfied with this company's service.
Posted: 11/26/2012 • Link to this review
I called in the morning with a leak from my attic. They provided excellent service and very reasonable. Best of all I called them in the morning at 9:30 and Jason was here to fix the problem at 11:00. Highly recommend them!
Posted: 9/17/2012 • Link to this review
Have been doing business with this company since 1995. They are still the same awesome company they have always been. They call to keep you informed of their arrival time or delays. Always going above and beyond the call of duty!! AC quit 100degrees outside!! Josh and Jason came and put complete new unit in despite the 132 degrees in our attic. Had us cool in no time!! Thanks for your integrity and service.
Posted: 6/30/2012 • Link to this review
The techinician responded to my call and was at my home within 15 minutes. He showed me and explained the problems with the system. He had parts available on his service truck. He was courteous and wore covers on his shoes while in my home. The technician identified an error/intentional up-charge of a previous contractor. While in our attic, he even change my home's air filter. It only took about an hour to have everything up and running. I would recommend this company and this techinician to anyone needing HVAC service.
Posted: 6/25/2012 • Link to this review
The tech Jason showed up same day we discussed options on my 17 year old unit. I decided to replace and upgrade, the Next Day Jason and Josh showed up and had it all done in 4 hours! They treated me great and treated my house as a home not a job site.
Posted: 6/24/2012 • Link to this review
Houser Heating & Air sells & installs high efficiency HVAC systems using the new ozone-friendly Puron (R-410A) refrigerant. Puron, unlike many Haloalkane refrigerants, does not contribute to ozone depletion. We highly recommend & sell EnergyStar-rated equipment. We recycle all metal materials - steel, aluminum, and copper. Our technicians are EPA certified and trained in the proper handling and disposal of R-22 (Freon). All R-22 (Freon) is recovered and not released into the atmosphere.