Displaying 61-75 of 150
IDC went out of their way to help get my rental home serviced. They handle multiple courtesy calls with ease, and responded very quickly. Susanne was wonderful and very patient. You just can't go wrong with IDC!
Posted: 12/12/2012 • Last edited: 8/06/2013 • Link to this review
He came within one day and I didn't have to be home for the work to be down. I am a return customer and he is very trust worthy. He is honest and will only recommend what you actually need done. Nathan is able to explain the work that needs to be done in a say so that anyone can understand. The price for the quality of work was very reasonable.
Posted: 12/10/2012 • Last edited: 8/06/2013 • Link to this review
Nathan showed up on time, and replaced our garage door springs quickly and efficiently. The price was right, and the service was excellent. We will definitely refer them in the future.
Posted: 11/23/2012 • Last edited: 8/06/2013 • Link to this review
We have used IDC for many years and many houses!! Service is above and beyond, we never have to worry if the job will be done right, we just take it for granted. They have never let us down.
We have had them out for just about anything you could think for a repair on a door from a simple camera issue to installing new doors.
Area Austell, GA
Cost $250 - $499
Date July 2016
Posted: 9/14/2012 • Last edited: 8/03/2016 • Link to this review
All i can say is MR. Webb is the MAN. I call on Mr. Webb to install my doors after i moved into my new house. He was very professional and really knew the business. I can say that he really cares about what he is doing and who he is doing it for. I will and have recommended IDC Garage Doors to all of my friends and family.
Posted: 9/11/2012 • Last edited: 8/06/2013 • Link to this review
Thank you IDC for restoring my faith in customer service! Your representative, Susanne, took my call and handled my service questions with such professionalism and kindness. She listened to the problems I was having and made several recommendations. After a short time, she had walked me through getting my garage door operating again. She was more than helpful and assured me that if this didn't work she would send the installer out. It was nice having someone not try to charge me for a service call but to help me over the phone. I would highly recommend this business.
My garage door would not open and I was trapped. Called IDC for help. They were here at their appointment time. Explained what was wrong with my door and promptly repaired it. I found their pricing very reasonable and will definitely recommend them to my friends and family. My 12 year old door works like new.
Nathan put in a garage door openers in my garage, Did not put backup battery in system. When I realized he failed to installed it called and ask to him make good on what I paid for. After weeks of asking he finally came and did what he need to do, but the attitude he had was awful. Did not even acknowledge my presence like it was my fault he has to right his wrong. This is very poor customer service.
Nathan went out to see this customer because their cable had come off of their garage door. They told Susanne that Nathan had put a Battery Back up garage door opener in over two years ago and it did not have a battery inside of the opener. Susanne was very surprised that this had happened and they were just calling about it two years down the road. But she did not question it she told them Nathan would bring a battery out when he fixed their door that the cable had come off of. When Nathan arrived at their house he discovered he did not have a working battery on his truck. After he repaired their garage door and they paid for the service to do so, he told them he would bring one out to them, that Susanne would call and set up a time with them. With in an hour of Nathan leaving they called Susanne to see when he was coming out. She apologized for Nathan not having a battery and told them that she could do one of two things. Either put it in the mail to them that day or set up a time for him to bring it out. They said they wanted him to bring it out. She said that was fine. She explained to them that she tries to schedule him in the same areas or close to it with gas prices being so high and because they are in Stone Mtn that she would work it in when he was at his supplier that is in Duluth since his office is in Marietta. They said what if that takes 6 months. She explained that it would not be that long by any means. She calmly explained how she works his scheduling all three times that they called her back that same day to see when he would be out to their house. She then explained it to them the next day and then again two days later. She told them he would be out this week. They then sent her a threatening email saying that IDC had cheated them and it better be handled by Monday or else! Susanne remained calm with them each time they spoke, she did not reply to the threatening email and she told them on the phone that she would not be draw into and argument with them. She also told them that Nathan and she had every intention of bringing them the battery and that Nathan never questioned what had happened to the battery to begin with that he took their word that there was not one in side of the opener from two years ago. She sent them an email and called them on Monday to let them know that he would be out with the battery on Thursday. He showed up at the time that was given and put the battery into the opener. The homeowner never came out of her house she just stood inside the door looking out at Nathan. He installed the battery and left she never came out to speak with him. When he was done he left to go to his next job. So I am confused about the awful attitude comment.
We had our garage doors put in by Nathan Webb over 3 years ago. Anytime anything goes wrong I can count on either Nathan or Suzanne to walk us through what could be wrong or come out to fix it. They both are always very friendly and kind and willing to help. I would highly recommend IDC Garage.
Called all around to get quotes. Called IDC after noticing they were close to my home. Spoke to Susanne and she had me send her a couple of pictures of the problem. In a few minutes she called back with a quote. The next morning Nathan was out as scheduled. Within 45 minutes he had us back up and rolling with a new opener and keypad and fixed one of the door panels. The final price remained the same as quoted as there were no tricks or gimmicks. I would recommend anyone use IDC.
Posted: 6/19/2012 • Last edited: 8/06/2013 • Link to this review
I called one garage door service here in Smyrna to replace two broken springs on a light-duty residential garage door. They wanted $280! Called another, they wanted $259. Finally got smart, checked out my old friend Kudzu and found IDC in Marietta. Called them at 8:50 am and was greeted by a friendly service rep-- did not have to be handed off to someone else. At 11 am the same day, Nathan was at the house to replace the springs and lubricate the chain, etc. Charged $165, the same price they gave me over the phone, which was nice. Not the cheapest I could have found, but competent work performed quickly by a reputable company is worth a little extra. Nathan was finished in under a half hour and on his way. With 25+ years experience, he could have done this work in his sleep! Yeah, I could have replaced the springs myself, but I saved myself time and aggravation and didn't have to take off from work, so this solution worked well. I would recommend this company if you are looking for good straight forward work, and no rip-off. BTW-- lifetime warranty on the springs, too.
Posted: 6/12/2012 • Last edited: 8/06/2013 • Link to this review
Nathan has installed a garage door at a rental property for me and a garage door opener at my home. He is one of the nicest people you will ever meet. He really knows his work and does it quickly and efficiently. He came out on a Saturday in half an hour. I'm very satisfied with the service and would recommend them to anyone.
Posted: 5/13/2012 • Last edited: 8/06/2013 • Link to this review
I thought I was screwed when one of my springs broke, garage door twisted and bent everything. A friend in the business recommended IDC. Called Susanne, got a bid, scheduled the appointment, Nathan showed up on time with a co-worker and knocked the job out in no time. I went from being upset that I had to deal with the situation to pleasantly surprised with the entire experience. Great service, great people, great product. Highly recommend to anyone.
Posted: 4/17/2012 • Last edited: 8/06/2013 • Link to this review
The spring broke on one our doors, then the manual latch wouldn't work. Obviously car was not going anywhere. After reading several reviews on IDC, I called and Susanne said they would send someone within a couple hours. The repairman showed up as promised and was able to replace spring (even with the car in the way) in less than 30 minutes. The cost seemed reasonable, especially for immediate service!
Posted: 4/06/2012 • Last edited: 8/06/2013 • Link to this review
If you want friendly, professional and trustworthy service, call today for all of your garage door needs!
IDC Garage Door LLC is a full service garage door company for both residential and commercial clients. As a family owned and operated company, they take pride in their impeccable craftsmanship and excellent customer service. '97% of our customers would refer a friend or family member!'
Having an honest and reliable business is very important to the owner, and he personally attends every call to provide expert advice and attentive service. With over 25 years' experience, he is often able to make repairs when the customer assumed a replacement was necessary. IDC Garage Door always tries to find the most cost efficient way to get the job completed and will provide different options to work within your budget. Rather than matching inflated franchise prices, they will pass.. on the savings from builder prices to you because they care about the well-being of their customers.
IDC Garage Door LLC repairs sells and installs many major brands of high quality garage doors, carriage doors and openers. They offer the best price on all doors, garage door openers, key less entry pads, replacement remote controls, springs, rollers, and garage door repair or garage door replacement. Additionally, they offer carport enclosures.
2012, 2013, 2014, 2015, 2016
We have Workmans comp and Liablity Insurance. 21 years in Atlanta. Serving Atlantas top custom builders and remodlers along with homeowners.
* 24-Hour Service Available
We offer several garage doors that are part of the 30% IRS tax credit for being energy efficient.