I went to the store and ordered 2 loveseats and covers, i paid the store to pull the items for me, i paid for delivery and assembly and setup. the covers delivered are the wrong size. so far i have spent 110 minutes on hold to find out that it will take another 72 hrs to TALK to a resolution person, then probably another week to get the right covers delivered and installed, That's over 10 days to resolve a problem that they created. i am not a happy customer.
Area Cumming, GA
Cost $1,000 - $2,999
Date May 2016
Posted: 5/25/2016 • Link to this review
Nice selection of merchandise, but don't go if you think you might need any help. I am a 60-year-old woman shopping alone, and when I asked if I could get help loading a desk onto my cart, the employee told me, "No, you have to do it yourself."
Posted: 7/30/2013 • Link to this review
Let's start with the good. Ikea offers stylish decorating options to fit any budget. When I have a lot of time to shop, I love browsing the showroom to get ideas. I almost never leave empty-handed. The bad: you can never just run in to pick up one item. You have to go up two escalators and down a set of steps to access the area where you purchase, then you have to weave through the entire floor to reach the cashwrap, which is always running very slowly, even at low traffic seasons and times of day. The ugly: employees are mediocre at best and downright rude and unhelpful in some situations. Items are often out of stock - it was annoying when we bought a 4 piece set of bookshelves and the 4th piece was continually "out of stock" - then it suddenly got discontinued. Managers seem aware of issues but have no power to make the situation better. My advice: keep your expectations low. Enjoy the cheapness and the cuteness and innovation of Ikea's designs. I find that I can't live with Ikea but I also can't live cheaply without it.
Posted: 12/22/2008 • Link to this review
For creative and cost-effective solutions, we always check Ikea. Their things have been cheap and lasted for a very long time. I bought a desk from there when they just opened a few years back, and it's been more solid than any desk I've ever had - not bad for only $100.
Posted: 11/04/2008 • Link to this review
I love that IKEA has affordable modern design. It's difficult to find anything that conforms to my taste outside an expensive show room, but IKEA offers me an alternative to those show rooms. They lack a bit in customer service, though. We bought 2 chairs, which come in separate pieces (chair, cushions, cover). It took several months to get all of the pieces. The chair wasn't on the shelves, so we asked when they would get more. We called on that day to make sure they had them and went down to the store to get them, only to find that the computer system was wrong and said they had them when they didn't. This happened about 6 times. When we did call, it was impossible to get someone at the store to actually physically check the shelf for us. When you call customer service, you get a central (probably global) call center with people just staring at computer screens. They wouldn't connect us with someone on the floor at the store in Atlanta.
Posted: 11/04/2008 • Last edited: 12/22/2008 • Link to this review
What fun place to shop - if you have 3 hours! I love their deals on small furniture items like coffee tables and bins/baskets and storage pieces. You get well-constructed furniture that you can actually fit into/on top of a compact car, for the same or less than what you'd pay for the crap at Wal-Mart.
Posted: 8/26/2008 • Link to this review
IKEA is absolutely my favorite place to shop, even if I'm not buying anything. It is not like other stores -- you have to walk around the entire store, so don't plan on running in for a quick trip. Just like any furniture, if you assemble it correctly and treat it properly, it will last forever. Thankfully, this store opened two days after I bought my condo, so I was able to furnish the entire thing for around $2000!
Posted: 6/23/2008 • Link to this review
I LOVE Ikea, so I am reluctant to write this review, but I must warn other shoppers to check their receipts carefully. On my last trip to IKEA, the checkouts were as busy as ever, and after standing in line for what seemed like hours, I finally got to pay for my items. The total did seem a little higher than I expected, and when I checked my receipt, I realised they had charged me twice for one item. I pointed this out immediately to the cashier, but she told me I would need to go to the refunds desk in order to get my money back! A supervisor walked me over to the desk, but instead of issuing an immediate refund, she merely took a ticket from the machine and handed it to me. She told me I would have to wait in line for my turn, and walked off. This was after THEIR mistake, not mine! I ended up in line with people who were returning items - another long wait. Not the best customer service, me thinks!!
Posted: 5/08/2008 • Link to this review