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IKEA

(404) 817-0438 www.ikea-usa.com »

441 16th St NWAtlanta, GA 30363   map »

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Business overview

Kudzu's "Best Of" Winner

2012

Reviews

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Poor customer service, 7/30/2013

Nice selection of merchandise, but don't go if you think you might need any help. I am a 60-year-old woman shopping alone, and when I asked if I could get help loading a desk onto my cart, the... employee told me, "No, you have to do it yourself."

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The good and the bad, 12/22/2008

Let's start with the good. Ikea offers stylish decorating options to fit any budget. When I have a lot of time to shop, I love browsing the showroom to get ideas. I almost never leave empty-handed.... The bad: you can never just run in to pick up one item. You have to go up two escalators and down a set of steps to access the area where you purchase, then you have to weave through the entire floor to reach the cashwrap, which is always running very slowly, even at low traffic seasons and times of day. The ugly: employees are mediocre at best and downright rude and unhelpful in some situations. Items are often out of stock - it was annoying when we bought a 4 piece set of bookshelves and the 4th piece was continually "out of stock" - then it suddenly got discontinued. Managers seem aware of issues but have no power to make the situation better. My advice: keep your expectations low. Enjoy the cheapness and the cuteness and innovation of Ikea's designs. I find that I can't live with Ikea but I also can't live cheaply without it.

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Displaying 1-15 of 27

Reviews

lightseekers

Reviews: 4

Poor customer service

Nice selection of merchandise, but don't go if you think you might need any help. I am a 60-year-old woman shopping alone, and when I asked if I could get help loading a desk onto my cart, the employee told me, "No, you have to do it yourself."

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eblairj

Reviews: 16

The good and the bad

Let's start with the good. Ikea offers stylish decorating options to fit any budget. When I have a lot of time to shop, I love browsing the showroom to get ideas. I almost never leave empty-handed. The bad: you can never just run in to pick up one item. You have to go up two escalators and down a set of steps to access the area where you purchase, then you have to weave through the entire floor to reach the cashwrap, which is always running very slowly, even at low traffic seasons and times of day. The ugly: employees are mediocre at best and downright rude and unhelpful in some situations. Items are often out of stock - it was annoying when we bought a 4 piece set of bookshelves and the 4th piece was continually "out of stock" - then it suddenly got discontinued. Managers seem aware of issues but have no power to make the situation better. My advice: keep your expectations low. Enjoy the cheapness and the cuteness and innovation of Ikea's designs. I find that I can't live with Ikea but I also can't live cheaply without it.

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jwallace1983

Reviews: 14

Best for functional furniture

For creative and cost-effective solutions, we always check Ikea. Their things have been cheap and lasted for a very long time. I bought a desk from there when they just opened a few years back, and it's been more solid than any desk I've ever had - not bad for only $100.

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PainterGirl

Reviews: 6

Affordable Chic but Poor Service

I love that IKEA has affordable modern design. It's difficult to find anything that conforms to my taste outside an expensive show room, but IKEA offers me an alternative to those show rooms. They lack a bit in customer service, though. We bought 2 chairs, which come in separate pieces (chair, cushions, cover). It took several months to get all of the pieces. The chair wasn't on the shelves, so we asked when they would get more. We called on that day to make sure they had them and went down to the store to get them, only to find that the computer system was wrong and said they had them when they didn't. This happened about 6 times. When we did call, it was impossible to get someone at the store to actually physically check the shelf for us. When you call customer service, you get a central (probably global) call center with people just staring at computer screens. They wouldn't connect us with someone on the floor at the store in Atlanta.

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teagirl

Reviews: 10

Unique Concept

If you're looking for modern and basic pieces of furniture, this could be the place. Can spend hours browsing the first floor area shopping knick knacks items for the home.

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jrjars

Reviews: 8

Not for me

Fianlly made it downtown to check out the Ikea store - if you are in college or first time home buyer then this place has some okay stuff but didn't find anything for me.

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lmellard

Reviews: 21

Great Prices

This is the walmart of furniture stores - but it is well worth the trip. SAVE MONEY BIG TIME on furniture. I'd stay away from the sofas though, but a great place for tables etc..

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muffin35

Reviews: 24

Ikea...Great Store

I love this store. Could decorate my whole home. Huge selections, good prices, and products are made well. Order from catalog when I can't get there.

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athensbum

Reviews: 10

Ikea is awesome!!

What fun place to shop - if you have 3 hours! I love their deals on small furniture items like coffee tables and bins/baskets and storage pieces. You get well-constructed furniture that you can actually fit into/on top of a compact car, for the same or less than what you'd pay for the crap at Wal-Mart.

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Smyrnish

Reviews: 4

Greatest Store Ever

IKEA is absolutely my favorite place to shop, even if I'm not buying anything. It is not like other stores -- you have to walk around the entire store, so don't plan on running in for a quick trip. Just like any furniture, if you assemble it correctly and treat it properly, it will last forever. Thankfully, this store opened two days after I bought my condo, so I was able to furnish the entire thing for around $2000!

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redneckwoman

Reviews: 42

Beware over-charging!

I LOVE Ikea, so I am reluctant to write this review, but I must warn other shoppers to check their receipts carefully. On my last trip to IKEA, the checkouts were as busy as ever, and after standing in line for what seemed like hours, I finally got to pay for my items. The total did seem a little higher than I expected, and when I checked my receipt, I realised they had charged me twice for one item. I pointed this out immediately to the cashier, but she told me I would need to go to the refunds desk in order to get my money back! A supervisor walked me over to the desk, but instead of issuing an immediate refund, she merely took a ticket from the machine and handed it to me. She told me I would have to wait in line for my turn, and walked off. This was after THEIR mistake, not mine! I ended up in line with people who were returning items - another long wait. Not the best customer service, me thinks!!

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shga08

Reviews: 57

Great kids items

I have gotten bedding, cups, pictures, and baskets for my kids at great prices and they are holding up great! Good food up and downstairs too.

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tgr4life

Reviews: 4

big store

Ikea is a huge store that has everything that you need for your house. I really like the show rooms that give you an idea of what things look like.

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kmabusinesssolutions

Reviews: 5

Off The Chain

You are kidding me - best stuff - best bargains - you just have to go!!

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sdoolitt2006

Reviews: 2

Worst shopping experience ever!

3-03-08 Monday 8:30 PM Entered the store for a certain purchase. Bathroom Cabinet and Living Room Media Cabinet. Wrote down item list from merchandise on display which did not contain information needed to find it on the bottom level for check out. bin # etc. We asked for help Employee had a difficult time finding it. He called for help. I suggested to proceed to the check out while the other party that was with me walked back upstairs to show what we wanted to purchase so cashier would not have to wait any longer. By this time it was 9:30 Another employee pushed the cart to the register for check out with merchandise up to the front to pay. Our cashier greeted us nicely while the one next to her complained and was rude. Our cashier apologized for her behavior. After checking out we realized we had the wrong merchandise the employee had pushed up for us to pay and the Mangaer argued telling me that is the merchandise I pushed up and paid for. I tried to explain and he continued to argue. He finally understood then said I can't do a refund the registers are all closed and you will just have to come back tomorrow. Then I explained the ordeal with the rude cashier and he said no one was rude to you and if you want to take the merchadise home and bring it back tomorrow that was up to me. I refused to buy anything at this point and he told me I would have to wait until tomorrow to have my transaction taken care of.

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