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IKEA

441 16th St NW 
Atlanta, GA 30363
Phone: (404) 817-0438
Website: www.ikea-usa.com
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IKEA IKEA : Office Furniture, Atlanta, GA



Reviews
Reviews: 4

Posted on 7/30/2013

Poor customer service
Nice selection of merchandise, but don't go if you think you might need any help. I am a 60-year-old woman shopping alone, and when I asked if I could get help loading a desk onto my cart, the employee told me, "No, you have to do it yourself."
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Reviews: 16

Posted on 12/22/2008

The good and the bad
Let's start with the good. Ikea offers stylish decorating options to fit any budget. When I have a lot of time to shop, I love browsing the showroom to get ideas. I almost never leave empty-handed. The bad: you can never just run in to pick up one item. You have to go up two escalators and down a set of steps to access the area where you purchase, then you have to weave through the entire floor to reach the cashwrap, which is always running very slowly, even at low traffic seasons and times of day. The ugly: employees are mediocre at best and downright rude and unhelpful in some situations. Items are often out of stock - it was annoying when we bought a 4 piece set of bookshelves and the 4th piece was continually "out of stock" - then it suddenly got discontinued. Managers seem aware of issues but have no power to make the situation better. My advice: keep your expectations low. Enjoy the cheapness and the cuteness and innovation of Ikea's designs. I find that I can't live with Ikea but I also can't live cheaply without it.
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Reviews: 14

Posted on 11/4/2008

Best for functional furniture
For creative and cost-effective solutions, we always check Ikea. Their things have been cheap and lasted for a very long time. I bought a desk from there when they just opened a few years back, and it's been more solid than any desk I've ever had - not bad for only $100.
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Reviews: 6

Posted on 11/4/2008

Affordable Chic but Poor Service
I love that IKEA has affordable modern design. It's difficult to find anything that conforms to my taste outside an expensive show room, but IKEA offers me an alternative to those show rooms. They lack a bit in customer service, though. We bought 2 chairs, which come in separate pieces (chair, cushions, cover). It took several months to get all of the pieces. The chair wasn't on the shelves, so we asked when they would get more. We called on that day to make sure they had them and went down to the store to get them, only to find that the computer system was wrong and said they had them when they didn't. This happened about 6 times. When we did call, it was impossible to get someone at the store to actually physically check the shelf for us. When you call customer service, you get a central (probably global) call center with people just staring at computer screens. They wouldn't connect us with someone on the floor at the store in Atlanta.
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Reviews: 10

Posted on 9/26/2008

Unique Concept
If you're looking for modern and basic pieces of furniture, this could be the place. Can spend hours browsing the first floor area shopping knick knacks items for the home.
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