I went in to my appointment with pictures of the hair color and cut that I wanted and had to wait an hour before anyone told my stylist that I was there. She never came to see for herself, thinking I was a no show and took her lunch break instead. When I finally got to see her, I showed her the photos and she got started. Everything went fine until she was finished. My color was almost exactly the same as when I walked in. I asked for and showed her red hair, when what I got was brown. She also forgot that I needed it cut and sent me to pay before she was done. I had to ask her twice to cut my hair before she remembered, she then proceeded to give me an awful cut that looked nothing like what I asked for. Then when I washed my hair 24 hours later, exactly as she instructed, all of the (wrong) color she put in washed out and went down the drain. I got out and dried my hair to see that not only was it still an ugly cut, but it also was my natural color except for bright red roots. I went in the next day to complain and ask for my money back ($64 is worth fighting for) and was refused in a very rude manner and told that unless I let them try again, they wouldn't help me.
Posted: 3/13/2013 • Link to this review