We have been satisfied customers for years. Honest, reliable and fair prices have kept us coming back. Juan, Susan, and Austin and their capable technicians have taken the best care of our cars! We trust them with ALL our car needs! We couldn't recommend them enough!
Posted: 10/02/2013 • Link to this review
I was recomended to Import Auto by a friend and have been going there for over two years. They are honest and outgoing.
Posted: 5/15/2013 • Link to this review
That was nice! Glad you are happy with the repair service and even happier that you are pleased with the customer service!
I have been taking our family's cars here for 7 years. Juan, Bill and Austim have been gone above and beyond helping us stay on the road. They have treated us like their own family and the service and attention to detail is top-notch. I'm even bought my daughters first car through Juan and sold my truck to him as well. If your in need of dependable service this is the place you need to be. Thank you Import Auto The Newman Family
Posted: 1/17/2013 • Link to this review
Thanks for the support over the years!
My family has been taking our cars to Import Auto for several years, my car is an older vehicle that I know will always be taken care of. I drive an hour to Import Auto just because I know the team will go above and beyond to make sure that the work that they did meets their extremely high standards. After my car did not pass an emissions test, not only did they fix my car, but take it back to get the emissions test re-done, and drive the car to make sure the problems were all solved. The team at Import Auto is outstanding and willing to do whatever it takes to help their customers.
Posted: 1/16/2013 • Link to this review
Thanks alot for coming to us to service your car all these years. We are happy to help and it's nice to know the problem is solved.
I am Program Director @ No Longer Bound, we use import for our repairs also personal car honest folk
Posted: 12/13/2012 • Link to this review
We appreciate your comments and look forward to serving you again. Thank you very much. Juan
Professional, polite and on time, estimate and repair was right on.Diagnosis was quick, personnel was extremely friendly and helpful. Will return for future repairs.
Posted: 12/13/2012 • Link to this review
We hope to see you again. Thank you for choosing us!
I've been taking my car to Import Auto for over 10 years. They always provide fast service. It's hard to find an honest mechanic and Import Auto are the best, I feel I can trust what they are telling me. Thanks for always taking such great care of me and my car.
Posted: 12/06/2012 • Link to this review
Thank you for posting that nice review. We appreciate that you come from so far away to see us!
Finding a good mechanic is almost impossible. You're always worried about being sold a ton of junk you don't need and never sure what the actual bill will be. Import Auto solved that problem for me. I have been going here for more than ten years for every problem I have ever had with my car. There is nothing more relieving than knowing my mechanic will give me honest information and won't try and get me to pay for something I don't need. The customer service is phenomenal. If you have a car-related issue, there's nothing this place can't do. Even buying a car here is a great experience. In fact, I have bought two cars from Import Auto! Do yourself a favor and check this place out. You won't regret it.
Posted: 12/06/2012 • Link to this review
Thank you from all of us for that great review!
I first went to Import auto for my "quick" emissions check-- I was sold. When my car started clunking-- I didn't think about going anywhere else. They were able to search and find the problem and get me an estimate so quickly. I love there work environment... I get more done in there office working then I usually do in my own office. ESSENTIAL for busy moms-- go HERE!!
Posted: 1/27/2012 • Last edited: 12/06/2012 • Link to this review
I was used to only taking my car to the dealership to be serviced and had to pay "dealer" prices. To try and be more frugal, I went to an independent mechanic that ended up using "shoddy" parts and costing me more money at the dealership. At this vulnerable point, with my car broken down and caught between the dealership and the mechanic- I went with the dealer. They ended up overcharging me by almost $1000.00 which I was later able to recover when I was not in such a tight spot. I will continue to use Import Auto and recommend them. They are a "class act" when it comes to service which is a rarity these days. As a female, I trust their advice.
Posted: 1/15/2012 • Last edited: 12/06/2012 • Link to this review
I have used these guys for brake work and was very satisfied with the price and results. They are a very honest group of folks. Because of this, I am trying to maintain an objective view of the following scenario: Recently, I had some wiring work done on my car door. For whatever reason, after I received my car back, there was a noticeable gap where wind was coming through. IA tells me that they did not mess with the door and that the panels were the only things they removed and also noticed the same gap. Because I have z-fold doors they would have refused service if they had to remove them. I have had the car for almost 4 years and have never noticed wind noise or a gap where daylight can be seen, but these guys insist that it was there all along. The bolts that hold the door in place show sign of turning since the grit and oil is rubbed off. Not happy. UPDATE: I have a new car now. Before I departed with the car, I took it back in for warranty because the work they had done started to have the same issues again. They basically said they weren't going to do it because it costs them too much. My car now will never go here for service.
Posted: 11/28/2011 • Last edited: 4/14/2014 • Link to this review
Import Auto's is a very reliable business and customer driven business! They have a great turnaround time which is important to our business. Their customer service is excellent and always does a thorough inspection!!We highly recommend Import Auto!
Posted: 10/18/2011 • Last edited: 12/06/2012 • Link to this review
JR, I see your review from last year while I am here today. I just want to say thanks for continuing to come back to Import Auto for service on your used car vehicles for sale. Just in case we forget to say thank you when you are here at the time we really do appreciate it! If any one is looking for a high end vehicle for sale we will send them your way!
These guys run an absolutely fair and professional business.They are honest,easy to communicate with and NOT CHEAT you like many others.Its hard to find such shop.Actually I feel amazed and out of this world that I've found *such* an honest business. I went there for them to check engine check light on and squeaking brakes.They checked thoroughly through their diagnostic test.They came back with results and told me your car is ready and it wouldn't cost me any money.The Mgr. gives me all the details and recommendation required for the car... If I could give this place more than 5 stars, I would. Thank you Import Auto ....
Posted: 7/16/2011 • Last edited: 12/06/2012 • Link to this review
Not only was my service done in good time, but when I was told I needed brakes elsewhere and Import Auto's technician told me that they were still good and showed me, I became a customer FOR LIFE. Prices are more than fair and the staff is extremely friendly and professional. Soooo much better than the dealer.
Posted: 7/13/2011 • Last edited: 12/06/2012 • Link to this review
I have used Auto Import for 6 years. My most recent experience was a dysfunctional AC unit. Instead of replacing with a compressor, AI was able to find and install a speed sensor device which saved me over $450.
Posted: 7/13/2011 • Link to this review
Import Auto has been recycling the waste oil for years by using it in the waste oil heater during the winter and if we have excess, to other recyclers during the summer. We also recycle the oil filters and the coolant.