Our neighborhood reserved a bounce castle with this business for an annual neighborhood party. Not only did they never show, but they never called either! We were very disappointed with the lack of service! Rent with caution!
Posted: 5/23/2010 • Link to this review
Incredible Inflatables did not deliver and set up the moonwalk because the customer never confirmed their rental. We called several times to confirm their reservation but, the customer did not return our phone calls.
We rented a Princess Castle moonwalk for our daughter's fourth birthday this Dec. We thought it might be too cold but the weather turned out to be mild and the kids didn't seem like they would have minded anyway - they were having too much fun! Anyway we are very pleased with David - he personally came out and did a very efficient job of setting the unit up in our front yard and was very careful not to damage our flower bed (small yard). The price was very reasonable and he was right on time.Highly recommended!
Posted: 12/19/2009 • Link to this review
We had a wonderful experience renting a Dora moonwalk from Incredible Inflatables. Actually we had also rented a moonwalk last year so I did not hesitate contacting David again. David is very polite and profesional. He confirmed our moonwalk rental a few days in advance, gave us details about the delivery. The driver who did the setup and delivery called us 30 mins in advance. He was very efficient and friendly and delivered exactly in the time promised. He made sure we inspected the unit well in case we had any concerns. We did not as the unit was clean and perfect. Also as the party was ending around 9pm, David said they would pick up the next day. The Driver said he would just come and pick up the unit without disturbing us and that was great. Overall the kids had a blast and we had had a tensed free party. Thanks a lot to David and his staff for helping us have a wonderful party.
Posted: 6/14/2009 • Link to this review
Horrible! For my son's 4th birthday party they failed to deliver and I did not even get a phone call. When I followed up with them their excuse was "due to unfortunate events" the driver couldn't make it...how about a phone call?!
Posted: 10/25/2008 • Link to this review
We used Incredible Infaltables for a block party recently, and was pleased with our experience. David delivered the tent early, provided quick set up, and picked it back up on time, as arranged.
Posted: 10/21/2008 • Last edited: 3/16/2010 • Link to this review
I have used this company twice - both times I was very impressed with the employees - they were so friendly and showed up on time. David is very easy to work with. Will use them again for any inflatable needs!
Posted: 7/10/2008 • Link to this review
I will never rent from Incredible Inflatables as they failed to deliver a moonwalk and a slide to my son's birthday party. The excuse was that their driver was not responding to phone calls. All the kids were disappointed and the Birthday party ruined.
Posted: 11/01/2007 • Last edited: 1/02/2008 • Link to this review
I sincerely apologize for not delivering the moonwalk and slide on Sunday. The driver who has worked for me for over two years failed to complete the delivery to your house. He is no longer working for Incredible Inflatables. Last weekend all our drivers were fully utilized. Therefore, no one was able to do the delivery and setup that original driver failed to do. In order to prevent this problem in the future I will have an extra driver on call to help out in an emergency.
I rented the moonwalk for a birthday party this September. The 'birthday cake' moonwalk was in brand new condition and the owner was very professional. The rate was about $25 more than other companies in my area ( delivery charge since I was lived outside the 15 mile delivery range). I would definitely use this company in the future because of quality, reliability, and on-time delivery/setup.
Posted: 9/25/2007 • Last edited: 1/02/2008 • Link to this review