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Independence Plumbing & Septic

15 Reviews

(770) 914-8525

113 Park 42 DrLocust Grove, GA 30248   map »

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Reviews

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Poor quality,not trustworthy,don't call, 3/30/2013

It took them three weeks instead of promised 4-5 days to "finish" drain field installation in our front yard. Instead of marking and cutting existing sprinkler system lines and working around those... pipes Independence employees pulled all the pipes out of the ground and literally ripped them apart while digging for the field drain. They damaged sprinkler heads and completely ruined three zones of our sprinkler system. We didn't know at the time that the estimate for the repair of three sprinkler zones would be $600.00 per zone. I had a conversation with Mr. Rogers (he always promises to call you back but never will, you have to "catch" him), he proposed Independence should fix our sprinklers for $300.00 less than other company. Would you let them to come back on your property? I don't think so... Plus their employees told us that they were not qualified and experienced enough to work with sprinkler systems period. Now Mr. Rogers is hiding from me again with a promise to look again into my invoices and call me back. I have nothing else to do but take this matter to court and BBB; It cost us $3,600.00 to install the new drain field; we paid half at the beginning and half on the last day of installation; It will cost us at least $1,500.00 to fix damaged sprinkler lines. I just wonder how they stay in business?

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WONDERFUL COMPANY !!!!!, 10/21/2011

Recently I had a plumping emergency on the weekend and Independence was there with in the hour !!! They were friendly and knowledgeable and got the problem fixed and at a great price !! THANK YOU... INDEPENDENCE PLUMBING !!!

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Displaying 1-15 of 15

Reviews

CustomDecorator

Reviews: 1

Poor quality,not trustworthy,don't call

It took them three weeks instead of promised 4-5 days to "finish" drain field installation in our front yard. Instead of marking and cutting existing sprinkler system lines and working around those pipes Independence employees pulled all the pipes out of the ground and literally ripped them apart while digging for the field drain. They damaged sprinkler heads and completely ruined three zones of our sprinkler system. We didn't know at the time that the estimate for the repair of three sprinkler zones would be $600.00 per zone. I had a conversation with Mr. Rogers (he always promises to call you back but never will, you have to "catch" him), he proposed Independence should fix our sprinklers for $300.00 less than other company. Would you let them to come back on your property? I don't think so... Plus their employees told us that they were not qualified and experienced enough to work with sprinkler systems period. Now Mr. Rogers is hiding from me again with a promise to look again into my invoices and call me back. I have nothing else to do but take this matter to court and BBB; It cost us $3,600.00 to install the new drain field; we paid half at the beginning and half on the last day of installation; It will cost us at least $1,500.00 to fix damaged sprinkler lines. I just wonder how they stay in business?

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 Sprinkler lines pulled
 10 lines were damaged
 2 sprinkler heads were destroyed

EARNHARDTLOVER

Reviews: 1

WONDERFUL COMPANY !!!!!

Recently I had a plumping emergency on the weekend and Independence was there with in the hour !!! They were friendly and knowledgeable and got the problem fixed and at a great price !! THANK YOU INDEPENDENCE PLUMBING !!!

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happyone75

Reviews: 1

great service

I was totaly happy with the service I recevied.the price was very good and the quality of work was even better.I will call on independence in the future for all my plumbing needs.

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AuntSarah

Reviews: 1

Call someone else...

Calling this company turned out to be a nightmare! I started to give the job to a Bigger company - but decided to stay local (I wont make that mistake again). This company replaced my expensive parts with weaker and CHEAPer parts -becuase they wanted to save money and rip me off. When I spoke to BO about the job - I told him that I wanted the work done with similar or better parts. He told me the price would JUMP by $138 (US dollars). I told him that new quote was ludacris - and when i asked him why it would cost so much - he became enraged and started screaming. I was floored BO's lack of "Professionalism" and i use that word very losely. Mind you the more expensive part was only $35 more. Well- 7 hours later after they started - the new part still did not work! When I spoke to BO again - he became defensive - and hung up on me. Bo later called to apologize and said that he had a bad day - and he should not have taken it out on me. Bo agreed to lower the price (if I went with the TECH and purchased $35 the part that I wanted. Well- 8 hours later- what should have been a 1 hour job was finally complete. I was able to turn the water back on - and my family could finally prepare our supper. If you want great service - don't call this company. You deserve better!

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Grandma72

Reviews: 1

Delightful

I come home to find my toilet over flowing and i just panicked.I went online and found Independence Plumbing.Ireviewed their website and was very pleased with it,so i made the call.The response time was outstanding.The two men that come out made me feel really comfortable in how they took charge of my situation.Iwas very pleased with the price and work that was performed in my home.I will refer this company to my family and friends.

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pooleboy

Reviews: 1

Very Professional

My experience was great,and the gentaleman that serviced my home was very nice and polite.I will continue to use Independence in the future.

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ReviewMaster

Reviews: 4

Call someone else

First experience last year was good. I should have quit while I was ahead or checked some sites for other comments. Second time was dreadful. When I called back within 24 hours for a follow up on their 1 year labor warranty, they came out. . . but then, with no notice, estimate, contract, or anything, they wanted to charge me 2/3 of their original expensive fee for their original work-- to spend 20 minutes fixing something that went bad before my first check had cleared the bank. To make it worse, some rude person in the office threatened me with a lien within seconds of coming on the phone. Possibly worst contractor experience ever. Actually, the staff seems nice, and the tech was pleasant, but management there is a nightmare.

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dyabarra

Reviews: 1

Great Customer service

It is very important to have someone you can call when you have a problem and the customer service we recived was wonderful they made me feel that everything was ok even though i was looking at water all over my floor, they came out and fixed my problemm at a resonable price. thank you independence for all of your hard work.

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asmelcer

Reviews: 1

Best service ever

When i got up this morning i had standing water in my kitchen i called independence they sent a plumber out to my house within 30 minutes they were very nice people they fixed my problem and did not charge me my life savings and was very honest about my problem thank you very much for taken care of me I will be calling back

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r3mathis

Reviews: 1

Buyer Beware

I called for an estimate for fixing a sewage backup. Bo told me the sewer line needed to be replaced. The price went from $1350 to $1000 when I didn't immeidately give me the job. When I said I wanted to get another estimate, Bo said the price would be $1350 when I called back. Within 2 minutes of Bo leaving, Phillip, the owner, called me and said that I could get other estimates, but they wouldn't do the job if I called back. Needless to say after treatment like that, I wouldn't call back anyway.

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jadar12

Reviews: 1

feeling like I got ripped off

My new 80 gallon elect hot water heater that was purchased from them 3 weeks ago ( I also have a 40 gal. hooked up)did not seem to be working properly I had very little hot water for the past 3 weeks I called today and when the tech arrived he said there was no power to it. pulled the breaker and it came on then charged me 200.00 I believe the breaker was never turned back on when it was installed. Never again will I be taken. I am blown away, the other tech Lee has done work for me in the past and was always fair on price. I thought I had found a great plumbing comp. Beware and ask what it will cost before they turn a screw driver or pull a breaker. Or u will be paying 220.00 for 2 minutes.

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mikeannbonn

Reviews: 2

Rip off artists and helluva expensive!!!!!!!!!!!

I had a faucet that was loose, which caused water to stream, and a pipe under my kitchen sink that was dripping. The guy told me that the job would take 3 hours to do. They showed up at 7pm, accessed the situation, left for an hour and a half for parts. Then they came back and put sealant around my kitchen pipe and replaced a spring in my bathtub faucet, both of which costs nothing!!! The actual work took them 20 minutes at best to do. I knew that I was getting ripped off, but I wanted to get this issue handled and they were available and did not charge a trip fee(or so it seemed)!! The final bill was $395.00, and I beat him down from the initial $425.00 he wanted to charge. The work was done, but it was nothing your average handyman could not have done. My advice---don't call this company.

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upset54

Reviews: 1

Horrible Experience

The worst customer service experience I have had in a while. Their plumbers are not to be trusted or relied upon. Waited for a week for them to show up and fix what they promised to complete the week before, but once they were payed they didnt bother to show up and kept makeing excuses all week. I would stay away from them as they are out to just scam people and run with your money.

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Shahfamily

Reviews: 2

Very Expensive

I had a water dripping from one of the out let pipes emerging outside from within the house. I contacted Indenpendence Plumbing. I dont't have much knowledge of plumbing. The plumber assessed the leaking problem and told me that he would charge $425. He then changed the pressure relief valve located in pipeline assembly just above my water heater in garage in less than 30 minutes. The cost of the pressure relief valve when I inquired in local Home Depo was not more than $40. I leave up to you when hiring this plumber.

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RFKerr

Reviews: 2

They fixed our septic issue!

Great work, friendly service.

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