We have been bringing our 4 cats to Dr. Hansen since 2006. Even though we moved 45 minutes away in 2007 we haven't found anywhere that compares to Indian Trail Animal Hospital. We have consistently received competent, compassionate, and honest care at a very reasonable cost. They have worked with us through routine care as well as several traumatic injuries and we could not be more pleased with the treatment received under all circumstances. They truly love our pets as if they were their own.
Posted: 10/01/2012 • Last edited: 5/30/2013 • Link to this review
Dr. Hansen is the only vet for my dogs. He, Lisa nd the staff love them as much as we do. They are gentle, informative, and listen to our concerns. When Dad's old dog got so sick, they were honest about the cost of extensive testing, concern for the pain he was in and gave us clear options to choose from - they are gentle and caring. We love them
Posted: 12/16/2011 • Link to this review
I was so impressed with Dr. Hansen, Lisa and their staff. He did a thorough exam on our Bruski after we had a concern about a lump on his chest. Dr. Hansen and his staff were very friendly, informative and caring for both us and our dog. They helped us every step of the way during testing, surgery, and recovery to remove the lump. I highly recommend this Animal Hospital- you won't be disappointed. They are the best!
Posted: 8/23/2011 • Link to this review
Dr Hansen and his staff have the best bedside manner and love of animals! Our playful black lab loves to go see them. And when we took our ailing elderly cat there, Dr Hansen impressed me by talking in a low, soothing voice to her the entire time. When we finally had to let her go, he and his assistant were sympathetic, kind, and gentle - to her and to us. I never want to take my beloved pets anywhere else.
Posted: 3/14/2011 • Link to this review
Bill has been taking his pets to Dr. Hansen and Lisa since they opened their doors over 20 years ago. I've been taking Patches to Indian Trail for 7 years, ever since we became a part of Bill's family. Lisa and Dr. Hansen are the best and I cannot believe anyone ever went to their hospital without receiving the best care, at very competitive prices. Our pets love it there. Their tails wag with excitement every time we pull into the parking lot. Can't get a better endorsement than that.
Posted: 7/25/2009 • Link to this review
Dr Hansen is great, he is really friendly and takes the time to explain in detail about your dog's medical condition. He does it in layman's terms too so that we can understand and also shows us exactly what is wrong with our dog. He is also up to date on the latest medicines on the market and prescribes those when necessary. The staff is friendly and polite as well. Fees are a little expensive, but most vets nowadays charge about the same. I am very happy with them and will continue to use them as long as I live in this area.
Posted: 11/04/2008 • Link to this review
My dogs absolutely love going to Dr. Hanson and they can't wait to kiss him and Lisa. He's great with the two-legged youngins as well as the four-legged ones. Everyone at the office is very compassionate. He's honest and not one to recommend something unnecessary! I trust him completely!
Posted: 9/22/2008 • Link to this review
My family has been using Dr. Hansen at the Indian Trail Animal Hospital for 25 years. Dr. Hansen and Lisa, along with the numerous support staff, have treated all of our pets with great compassion and care. We have always been delighted with their service! We started using the Indian Trail Animal Hospital in 1983 when we lived a half a mile down the road. Three moves and twenty-five years later, we now drive fifty two miles back to Indian Trail Road to continue using the Indian Trail Animal Hospital. Believe me, we have tried closer facilities. None can compare. If you are looking for an honest veterinarian who will take care of your pets as if they were his own, I can highly recommend the service of the Indian Trial Animal Hospital.
Posted: 7/30/2008 • Last edited: 10/01/2012 • Link to this review
The service is not any different from any others. They smile and like pets just like everyone else. They like your money, too. And they will smile while charging you for every little incidental thing. They half-take care of your pet and when you bring it back in for the same thing they didn't catch or bother to tell you about before, they charge exorbitant fees. Walking in without an appointment will cost you both arms. They initially win you over with "southern charm" and "drawl", then it's just like any other vet, except more expensive. The fee quoted on the phone may sound cheaper, but you get what you pay for. I was a sucker for a while, then I realized how they operate and the salesman strategy they use: "Keep talking, smiling and nodding the head and the customer will begin to agree with you." I'm going back to Pets are People, Too. If you've got money to burn for mediocre to average service, then this hospital would be ok, otherwise, keep looking for a better clinic that won't nickle and dime you.
Posted: 7/28/2008 • Last edited: 5/30/2013 • Link to this review
I have been taking my pets to Dr. Hansen since 1999. He is the kindest man I know. All of his staff is very knowledgeable and sweet as well. At this point, we are regulars and old friends. I have 4 cats and 3 dogs and they know each one inside & out ^__^
Posted: 6/27/2008 • Link to this review