I visited Innovative Sounds to purchase the kit for XM Radio. Doug sold me the unit by didn't have the cord to go with it, but suggested that I purchase it online. I found the same unit with the cord at half the price that Innovative sounds charged so I returned to the location for a refund. I explained the situation to Doug, but he was stuck on the no refund policy that wasn't adequately posted anywhere in the store. Then after going back can forth for 20 minutes, he offered a store credit for 75% of what I originally spent. I really don't want to return at all. He was very rude and unprofessional. Avoid at all cost!
Posted: 4/24/2012 • Link to this review
I took a visit to innovative sounds today and was very disapointed. the owner "Doug" was absolutely no help and over priced every product. He was very rude to customers, and also yelled and cursed at a customer I would not recommend this car audio store to anyone. Not just because everything is over priced bit also because the man tries to take advantage of people,especially the ones he thinks know nothing about car audio. Doug (the owner) is also extremely rude to customers. so in my opinion stay away from this place.
Posted: 2/23/2012 • Link to this review