Completely inept. Removed virus but left machine unable to process updates or install latest versions of internet explorer. Clueless tech. Took it to Geek Squad and they fixed it for $8o. Paid $179 to these hacks. Buyer beware!
Posted: 2/03/2010 • Link to this review
We fully warranty and guarantee that our services are done properly and even implemented that warranty in your situation. After investigating the update issue, we remotely connected to your computer and installed the remaining updates, including the latest version of Internet Explorer. We even found a *free* solution to resolve the failing updates and presented it to you, which you declined. If you are not willing to let us implement our solutions, then there is nothing more we can do to help.
The service on my computer was timely and the employees were personable and thorough. They explained everything well and did not charge an arm and a leg. They are tons more reasonable than Geek Squad.
Posted: 7/19/2008 • Link to this review