We went with Bill Hamilton after reading the good reviews. Big mistake. He performed a home inspection for us and missed 2 MAJOR leaks. The 1st leak was discovered in the first 24 hours we moved into the house( water streaming - not just dripping down our master bedroom fan ), for which Bill's response was that since there was no visible damage,he would not help us address it. We paid to fix this. The next leak we discovered a few weeks down when we had to get our tiles redone due to bad grout and a shaky toilet( toilet stability missed by Bill as well ). This leak has large visible damage in our lower level - which according to 2 independent sources has been there for a year plus and growing. After emailing him details, calling him and texting him many items, he has failed to help us resolve. For 2.5 months now he continues to say its not his fault but says he wants to help and claims to be working with his insurance company to help us with no results so far and he has now completely stopped taking our calls. He doesn't proactively reach out to us with an update and we have to keep chasing him. This fix is costing us 1000s of $. Attached is a pic of the visible damage that should have easily been caught during the inspection. That the ceiling of our formal dining.
Posted: 10/12/2015 • Last edited: 10/16/2015 • Link to this review
It is always regrettable when something goes wrong with anything a business does in the performance of their jobs. Inspection Wizards takes this very seriously. As a home inspector we are not allowed to move or be evasive in our inspections, meaning if there is not a visible hole or evidence of leaking via staining, it is not possible to see or identify everything wrong with a home. This is also stated several places throughout the inspection report. We however try to exceed the industry standards and do as much as possible to eliminate these situations, like walking all the roofs and going into every attic. In the case of your toilet we identified there were some minor grout issues with the tile. Your contractor discovered the toilet was leaking under the tiles, and there is not any way a person could see what is going on between the floor and ceiling. After reviewing our pictures of the inspection, there was not any evidence of a leak on the ceiling during the inspection. After moving in as you stated (after a few weeks we discovered the leak as it showed on the ceiling) after being used. We did go to our insurance company and they denied the claim as I told you. Then we resubmitted it again and they denied again. As anyone knows, the insurance companies are very quick to take our money and very slow to pay theirs back to us. I even had the contactor we use call you to set up an appointment to come and fix the problem, even though we are not responsible, but you are using someone else that is charging you labor more than three times what my contractor would have charged. I only want to be fair as we have done everything we could to try and work this situation out, but just hand over a check. I also want to point out that we did find a wet satin in another area and the moisture meter indicated it was old or inactive leak, it was suggested to you during the inspection to have the sellers provide a home warranty for the first year. Again I don't know what more we could have done.
Bill is the best certified inspector I have ever worked with for the recent purchase of a new property. On the top of his usual inspection service and a comprehensive report promptly generated, Bill also helps us with additional advice on more complex issues related to the upgrade of property to a commercial zoning. I would recommend his service to others due to his excellent professionalism and willingness to go above and beyond what we have paid for. Dr Ye Tun
Posted: 12/10/2014 • Link to this review
I know we looked at a lot of places before we found the right one, however it was a please working with you and your group. I hope all is well and thinks are moving forward with your plans. Again thank you for you comments and the time to present this review of our services.
Bill was a pro! He and his son were the true embodiment of customer service throughout the entire process. They were so understanding w/ all of our builders last minute schedule changes and all of our many questions. And Inspection Wizards considers you life long customers, even if you have questions down the road - Bill is always there for you. If you're looking for the best, call Inspection Wizards. Honest, Smart and Excellent Service!! The Deres Family
Posted: 12/01/2014 • Link to this review
Thank you for you response. It was a pleasure to work with you and your builders. We do our best and always strive to serve you the best we can. Again, Thank you
We are proud to say we wish this was the situation all the time but it is not. It was a pleasure working with you and we were very happy that you hired us to do your home inspection when your house sold. As you and other clients have told us quality work is always rewarded. Thank you so much for you kind words and business. Inspection Wizards
I had Bill and Inspection Wizards come in and do a Mold test on our home. They found the problem and cleaned it up. So what you say! We looked at 3 companies, the first two said to clean up our basement would be 4-5,000 dollars. Inspection Wizards came in gave us two options both under $700 dollars which included a Air Quality Test after all the cleanup was done. Bottom line, Quality, Integrity and Fair Price. If you want the Best Hire Inspection Wizards!
We believe in providing good quality service for a reasonable price. We don't believe in jacking the prices up just because it is an environmental cleanup. We use quality green products designed to remove the mold and protect against future contamination. Moisture is the key to any mold condition. You will never have a completely mold free home, as mold is all around us, but you can have a safe air quality home with the proper care.
Mr. Hamilton is an wonderful inspector and I would recommend him to anyone who is looking to buying a new home. He was early, took him time, very detailed and he told us maintenance tips along the way. Plus he offered a very reasonable price. I asked my friends who had used other inspectors if their inspector did some of the things Mr. Hamilton did and I was met no we didn't get that from ours. In one word AWESOME!
Providing quality is our most important goal. We are here to serve our clients and it doesn't stop once the inspection is over. We are there to answer questions and give advice long after the inspection is over. We like to build lasting relationships with our clients, just one of our company policies.
I was surprised. I read their reviews and decide to try them. Very friendly and knowledgeable. They cleaned up my mold problem gave me some great tips to help prevent the problem from coming back. Their price was so reasonable I didn't believe it. I would recommend these guys anytime. Thanks for the Great Job!
Thank you for the kind review, we are always pleased when we can provide quality service and problem solving tips. Thank you for the kind words as we appreciate being able to help solve you problems and hopefully prevent them from ever returning, Inspection Wizards.
This was such a great experience. We had two inspectors who caught everything. They took care of the roof and outside before we arrived, and was ready to do the inside as soon as we arrived. They save us lots of time so we were in and out within and hour or so. Took time to answer questions and point out problem areas and made sure we were satisfied before they left. Our inspection was at 6PM and we had our report ready for download when I got up for work at 5:30 the next morning. Hire these guys you will not be sorry!
Posted: 4/22/2014 • Link to this review
With our two inspector approach we try and save as much of your time as we can, as we know how your time is valuable. That being said we will never compromise our quality of service that we provide. As always it was a pleasure to work with you on your home inspection needs.
Thank you we just try to do a great job. Bill
Inspection Wizards did our Mold Inspection and Air Quality Test. During their free investigation they asked us several questions and performed some general tests. Our home had been closed up for about six months due to some family issues that took us out of town. They looked around and under including the crawl space and could not find anything. They suggested that we open up the house and air it out for about a week and if the smell did not go away then we should test. We aired everything out and sure enough the smell went away. My husband still wanted to get a test done just to be sure, so we called Bill and they came back. They performed an Air Quality Test and we had them swab some crud in the shower. Bill also only charged us for the air test and everything came back clean and healthy. But I still can not get over they did not push any testing and wanted to make sure we really needed something before moving trying to sell us anything. They are the Best!
Thelma, their are too many in our industry that jack up prices and tell you need something done just to get the fees. Environmental issues are a great concern but we still should be honesty in our dealings with people. That's the way we want to do business. That you for your review and God bless!
I talked with several Inspectors, Bill was so knowledgeable and friendly. I have to say what amazed me the most was they did not try to sell the services. They told us they would give us a free quote, but while they we there they wanted to find the cause of the problem. We had the test and corrections done and were completely satisfied. I recommend Inspection Wizards by far over the other guys. They care!
Thank you Sherry, we are not like the others if you don't need our service we will tell you and not charge you either. We want to make sure when we clean anything up it does not come back. To do this we have to find the cause.
Inspection Wizards did my home inspection. They scheduled for 10AM and they arrived at 9:15. They did the roof and outside evaluations before my realtor and I arrived so we didn't have to wait. They were very thorough and took tons of pictures. They promised the report the next day and we received it late that same evening. They picked up every flaw and pointed out what was important and what was normal wear and tear items. Their team work was outstanding and our inspection experience was the best ever. This was my third home purchase. If you hire Inspection Wizards you will be more than satisfied. They are by far the best I have ever dealt with.
Thank you for the kind remarks. We just want to do a great job for a reasonable price. It is one of our company motto's and we strive to live up to it every inspection. Thanks for the recommendations and kind words.
Inspection Wizards preformed my home inspection and found several items that when we walked though did not stand out at all. He also pointed out they were not major concerns. He gave us maintenance tips. They were great, I recommend them highly!
Posted: 3/21/2014 • Link to this review
Dr. P was a pleasure to work with you. Your home was amazing and simple to inspect. One of the easiest Inspections I ever had to do. Although we found a few items they were insignificant to the purchase and the true quality of the home. Follow the few maintenance suggestions and you will never have any real problems.
Erlinda, As we said we are here to give great service at a reasonable price. Thank you for your comments and we appreciate your business. We look forward to working with you again in the future.
Thank you Steve! Inspection Wizards is Happy to provide quality service to you and your family. Thank you for taking the time to add your comments about our company and our employees!
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All reports and receipts are paperless. We offer a Green Certified Home, meaning we evaluate all the aspects you would want in a "green" home and inspect them. We also offer home energy audits.