The only person you should see is Jessica. She is great, friendly and even with full of customers store, she knows how to treat you! I've tried 3 other sales reps and they were not knowlagable at all! Plus they had to get me other size of the bras I liked, but they forgot me in the fitting room and I had to get dressed and leave the store because I had no more time to waste. They tried to push only the most expensive bras when I knew they had some more reasonable ones(the statement doesn't include Jessica). At the cash register the lady didn't even know how to do return/exchange and I had to wait there forever!!... The only reason I will go back is because they do have some great bras and because of Jessica!
Posted: 2/04/2011 • Last edited: 11/21/2011 • Link to this review
It's a great store with good quality products!! The fitters are knowledgable and have some terrific advice if you keep and open mind and aren't afraid to get out of your comfort zone!! Yes the bras fit a little tighter at the beginning because and I know this surprises most people... But bras stretch!! Yes, the bras are pricey but they last forever if you take good care of them! Anyways shop at Intimacy you won't be sorry! I've been shopping there practically my whole life! I walk taller, look smaller, and have beautiful bras that my boyfriend loves ;) Thanks Intimacy!!
Posted: 2/01/2011 • Last edited: 11/21/2011 • Link to this review
Unlike several reviewers, my experience at the store was very pleasant. I explained at the beginning that I do not buy underwire bras because they rub against my ribs (I'm thin) and was told that they only sell underwire bras. Uh oh. I was assured that if the bra fit properly it would be comfortable. Sorry I fell for that. I spent well over $400 for five bras (including a sports bra that wasn't too expensive). The philosophy of fit seems to be that the band should be breathtakingly tight. My bras were altered to a 30inch band. The underwires dig into my ribs and, in two of the bras, painfully into the sternum as well. I cannot wait to get out of them at the end of the day. One bra I actually extracted the underwires, but of course now the fit is not quite right. One of the bras has hard plastic thread with loose ends poking me. I have to put moleskin over several spots to be able to wear it. Not the quality I would expect for the price. I will not go back.
Posted: 8/05/2010 • Last edited: 11/21/2011 • Link to this review
I booked the first appointment of the day when the store just opened. I wanted to be measured for a bra and knew I would be paying more than the average price for one. I arrived early for my appointment and they opened the doors to the store 5 minutes late. I walked in and no one greeted me. I actually had to say I had a 10am appt.I waited until 10:20 until my sales person came to get me. Once in the dressing room she found me some bras and left me with a few to try on.I was expecting more personalized service considering the cost of their bras but that's not what I received. My sales person left me to try on bras for 15 minutes and did not stop in during that time to see how I was doing until I poked my head out of the dressing room. Although I found their bras comfortable and I purchased 2 I will be very hesitate to return to the store. The one thing I did like was that they will alter your bras for free as often as need be which is great for me as I am petite and their smallest band bra still needed to be taken in. I got better customer service from Victoria's Secret than I did from Intimacy although their bra selection was much better.
Posted: 7/23/2010 • Last edited: 11/21/2011 • Link to this review
Okay, I'm sitting here reading all these reviews, and I really had to look at the address and store name to be sure that I went to the correct place! I had a GREAT experience. My sales associate was very knowledgeable and professional. She was not pushy like I was expecting her to be since all these reviews suggest otherwise. Perhaps, they have new sales associates with better management and customer service. My fitter suggested many bras and matching panties, and when I didn't buy those items, she continued to have a pleasant attitude and demeanor about the choices I did make. I find that the fact they only do store credits is completely fine! If you came in there and spent your money on the bras and they did not work for you, exchange them for something else. It's that simple :) Otherwise, if you have any doubt that you don't really want those items, save yourself the trouble, and don't buy it! These bras are expensive but absolutely worth the cost because of the quality. The store has beautiful items, and I truly enjoyed being fitted to have bras that make me look great in my clothes and feel totally lifted! I highly recommend!
Posted: 8/15/2009 • Last edited: 12/22/2009 • Link to this review
It was my first and hopefully last experience with this store. Went for a fitting, was NEVER made aware of the "lack of a refund policy". Needed to return 2 of the 3 items I purchased, only to be informed they only issue store credit! Contacted their manager and their regional manager and still got no where! If you like to be mistreated, deal with retailers who don't value your business, who don't know how to treat a valued client, then Intimacy would be for you. I personally avoid shopping and spending my money on retailers who can't issue refunds within a timely manner, but who force you to accept store credit! As Clark Howard says, "CUSTOMER NO SERVICE"!
Posted: 7/28/2009 • Link to this review
I am happy with my trip to Intimacy mainly because the items I bought fit perfectly and, a concern of mine, look good under my clothes. I will agree with other reviews that found the sales people pushy. They seem to have a certain disdain for people that don't want to buy a bra for every day of the week or other add-ons.
Posted: 7/25/2009 • Last edited: 11/21/2011 • Link to this review
I went to Intimacy a week. The store was crowded, but I only waited 10mins. My fitter seemed a little rushed, but was nice. She eyed me and brought in several bras that were MUCH smaller in(32)than I have been wearing(38). I can't imagine I was wearing a bra that was SIX inches too big! She also increased my cup size from a C to an F! Even the European size chart only puts me at a D. Nonetheless, I didn't balk and tried on tons of bras she brought me. I found one I liked but tht it was tight. Chalked this up to it being a minimizer. It cost $116! OUCH. Later in the week, I wore it @ the house for about an hour & was miserable. It left serious red marks/indentations where the strap was. Took it back & was told by the greeter that I could have a free extender. Asked to see a fitter, explaining that I wanted to exchange the bra. My original fitter wasn't there (kinda glad) & got a new one. She was very nice & brought in a 34F for me to try (same bra). It fit SO SO much better! She acknowledged that the 32 must have been VERY tight bc the 34 was snug. I dont have an issue w/the cup size as it fits fine-not sure how I went up so much tho! Overall, my experience was Ok. Not fabulous, but not awful. I hope the bra lasts for what I paid though! WOW!
Posted: 5/28/2009 • Last edited: 11/21/2011 • Link to this review
I recently bought 3 everyday ($88 each) bras from Intimacy and I have been thrilled with the "uplifting" results! However, the experience of shopping in that dirty, smelly store with my hard-selling snobby sales person was the worst part. She really hated me when I refused to buy their stupid laundry detergent.
Posted: 12/12/2008 • Last edited: 11/21/2011 • Link to this review
I have been shopping with Intimacy for over two years now and I always have a wonderful experience! The staff is very professional and helpful! This is a great place to get any of your underwear/wardrobe needs! And they do free alterations! Go in with an open mind and be attentive to what your stylist is telling you. They know what they are talking about! :) I will never shop anywhere else for any of my bra/underwear needs!
Posted: 12/09/2008 • Last edited: 11/21/2011 • Link to this review
I live in La,California and I come to Intimacy/Atlanta about 3 times a yr and the experience is always ok, but this time it was EXCELLENT. I got the sales person named Sheena and she was Terrific. She showed me a lot of stuff that none of the other sales people ever showed me(how to maintain your bras/panties, how many you really need, etc). We spent about an hour together and I spent a little over $400. The times I came before I always felt rushed, and intimidated to buy things. but she made me feel comfortable and shown me like 50 bras. It might of been so comforting because we both are pregnant. She also called me after I arrived home just to see if all the bras were still fitting me ok. As soon as I give labor. I will definitely be back to see her again. Jane
Posted: 10/08/2008 • Last edited: 11/21/2011 • Link to this review