I was looking for some crystal brandy snifters to give my wife for Christmas 2009. I ordered some from the Irish Crystal Shop. He was going to send them directly to my house. In January I realized that they never arrived. I keep calling, he keeps apologizing and saying he is going to send them. In April asked for my money back, and he wants me to give him the receipt, even though he knows I paid for them. I can't find the receipt (my bad), so I am writing this purchase off as a mistake on my part. To sum it up, he took my money, realizes there is a problem, but in over 3½ months could not figure out a way to solve the problem. He also NEVER called me. I had to do all the calling (I live 3½ hours away). Very disorganized and poor customer service. It is too bad, I bought a lot of crystal over the years from him. If you can't walk out of the store with it, beware.
Posted: 5/08/2010 • Link to this review