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I spoke to the guy regarding a basement remodel and he was downright unprofessional. I couldn't even get him to come out and give me an estimate. I scheduled a time for him to come out to my house... and provide an estimate and he was a no show. I would never entrust any money with this guy if he's not even responsible enough or reliable enough to keep appointments. It was his loss not mine because I ultimately ended up going with Green Basements for close to a $60K job. Maybe that was too small of a job for him. I don't know.VIEW MORE »VIEW LESS »
Brought Wes in to fix some dental molding damage done by rodents as well as repair of a support column. Did excellent work. Later brought one of his framers in to buttress some attic supports who... did it very professionally at a competitive price. Will gladly call on Wes again for my next project.VIEW MORE »VIEW LESS »
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We selected Wes to renovate our small family home because his quote was on the lower end of the three that we received and because he seemed honest. However, we learned quickly that his prices seemed to increase with every little thing we added to the repair/renovation list. He repeatedly promised to have work completed by a certain date, but never delivered each time. We are out of state homeowners, and on one occasion, we flew into GA expecting to see the completed work, but instead were met with an incomplete project. On the same visit, we got into an argument with him because he didn't do a few things that we had paid him to do. He swore that he never agreed to do them until we showed him the signed proposal which included this work. On the day that new carpet was supposed to be installed, his guys were a no-show causing a great deal of inconvenience. When he finally completed the renovations, everything looked relatively good except that he never cleaned up the dirt left everywhere, even though he told us initially that he brings in people to clean up after his work. Recently, I made the mistake of contacting him to provide a quote for a few minor repairs. I had flown in from out of state and was in town for only 4 days. He promised that he would stop by, but he was a no-show and didn’t even bother to return my phone calls- this seems to be a recurring theme, as other reviewers here have experienced the same thing. The best word to describe him is simply "unreliable."
Wes cam through, listened closely to exactly what we wanted done, gave us some good advice, and provided a fair estimate. They installed custom interior french doors for us, along with replacing some other doors. His workers were highly skilled and very respectful. We couldn't be happier with the results. Iron Horse is great all around. We plan on working with them again in the future.
Wes and his team are top notch! He remodeled our 1960's kitchen/family room/breakfast room and our master bathroom in 2011. He gave a clear bid, which made change orders straightforward. He was always honest and fair about the cost of work and materials. The tile sub mistakenly told me to purchase much more tile than was needed, and Wes did not hesitate to accept responsibility and absorbed the cost. I warned Wes in the beginning that I was very type-A. He was always patient with me and left us with a perfect remodel. Bill, Steve and Pedro were great to have on site everyday. I cannot say enough about the quality of their work. They matched our existing hardwood floors and trim work perfectly. I have recommended them to friends, and will use them for all of my future projects. I never thought that I would have fun went we started this remodel, but I did! You will not find a better contractor!
I had small projects that required roof repair and sheetrock replacement. Wes came out gave me an estimate and commenced the work. In the beginning everything went well; the guys were punctual, efficient, and the quality of the work seemed to be ok. However, the sheetrock guy left town and Wes had no replacement, and my problems began. I was told that the guy had an emergency that required him to leave town. The roofer repaired the roof from a fallen tree, but he could not repair another leak, and after calls and emails, Wes, eventually. did not follow through on this issue either. He never returned, but sent someone else out to complete the drywall job before the roof was repaired. Consequently, there are water stains on the drywall. Wes put me on the back burner and said that he would follow-up, but he stopped responding to emails. One day he said he needed some of the payment and I mistakenly paid him, and that was the end of the project for him. My house is unfinished, walls, unpainted, roof still leaking, and baseboards broken. Be careful if you use him and by all means do not pay anything up front.
Did an excellent job removing old flooring and installing new flooring. One issue during install but Wes was easy to get in touch with and resolved it quickly. Also did an excellent job with some drywall repair. Overall very pleased with the work that was done but have been disappointed that I have not had phone calls returned to finish work in a bathroom or for pricing on additional flooring on stairs. Wes said he would send me pricing for doing the stairs and when he returned to do the bathroom he could do the stairs but I have not seen a quote and had to finish the bathroom myself. I have left messages and waited for over a month before proceeding to do it myself.
Owning a home in another state can be a headache when you need your tub and floor replaced. Iron Horse made the whole process very easy. We took care of everything one the phone and on line. Saved me alot of time. They did a great job. I would definitely recommend them.
I called Iron Horse yesterday, and they were here today to do the job. After tiring of waiting months for another contractor to finish the job, the fast service was a breath of fresh air. The job was done in a few hours -- it involved adding trim to the bottom of wood paneling and hooking up two jacuzzi bath tubs. They were professional, knowledgeable, and a pleasure to work with. I would most certainly call again for any remodeling or repair needs. The price was also very reasonable.
Iron Horse showed up when they said they would. Wes was very professional and knew what needed to be done and was able to give me a specific time frame. During the job, it was usually easy to reach him, but I did usually call him to get updates and communication on status and time frame. His workers were professional. I wasn't pleased with one subs job and he had them come back to do it until it was satisfactory.
I used Iron Horse for installing insulation in my attic and hanging 3 doors. The workers were friendly and competent. Did great job and cleaned up after themselves. Highly recommend!
Thanks Wes,for the drywall work in my basement.Your employlee Bill was fast and did a great job.Call you next month for the rest of the work.Thanks agian Charles
I'm glad you were pleased with our work Charles. Thank you for the review. Regards, Wes Mahaffey
I needed a ceiling fan and French door installed. Both were installed the right way with attention to detail. Cleaned up after and was very courteous and professional throughout. I am very satisfied with Iron Horse and would recommend them to anyone.
I'm glad you were pleased with the work we did for you. Call us next time you need a project done. Regards, Wes Mahaffey
Wes and his crew are great! Wes was extremely patient and accomodating for me as I worked through the bank for a renovation loan. He was able to address multiple changes in the estimate and even emailed forms back to me while he was on vacation! He was able to meet the strict deadlines and took extra time to make sure all of the details were covered. Wes's crew is extremely knowledgeable and helpful in everything they're doing. They went out of their way to not only address the issues with my home, but to take time to make sure they were done correctly. You cannot go wrong with Iron Horse Remodeling...in quality of work, price, or timeliness. They'll get your job done for you quickly, and they'll do it right the first time. HIGHLY RECOMMENDED!!!!!!
Thank you Debbie for your review and allowing us to do your project. Our ultimate goal is for you..the customer..to be fully satisfied upon completion of the work. My team and I take great pride in going out of our way to make sure that every customer wants to become a repeat customer when everything is complete. Sincerely, Wes Mahaffey
Wes and his employees were prompt and took care of every need in my home . The most impressive things were wes pointing out what needed done and what I could avoid . Such an honest business ! Thank you for the bath and kitchen Wes and all !
Thanks for letting us do your project. I'm glad we could save you a few dollars with the tweaks we incorporated in the job. Sincerely, Wes Mahaffey
Iron Horse turned our carport and screened porch into a 2-car garage and 3-season room last year. Called them back this year to remodel our kitchen. Another great job - on time, on budget, and really easy to deal with in all aspects. Highly recommend
Thank you Greg for you kind review. This is our second major project we've done for you and it's always a pleasure working with you. Thanks for the business and look forward to many more projects together in the future. Sincerely, Wes Mahaffey
When I contacted Wes for a quote, he was prompt and easy-going. He came over right on time to check out my repair and I felt he had good instincts and was trustworthy. Yesterday, the Iron Horse team came over to repair my kitchen ceiling and to fix a leak and they did a stellar job. They were there on time, worked efficiently, and were extremely courteous and professional. Wes stopped by to oversee the project, which is what you want in a contractor. I will definitely use them again. Note: You may want to follow up with them if you feel you haven't received an estimate or follow-up email/call. Contractors are out in the field all day and it's easy for them to miss a ton of calls from the Internet. I missed my first emailed quote from him since it went into my spam and needed to follow up. Once he actually got my voicemail, he called right back.
Thank you Heather for allowing us to do your project. I appreciate your review and especially the comments about contractors being busy and sometimes there is miscommunication due to emails not getting to customers due to spam. I've had a couple of incidents on Kudzu where I've had a bad review and the only thing I can trace it to is my response or follow-up going into spam. As you can see after reading my reviews one of my main stongs suits is follow-up. So by all means...if you don't hear from your contractor after the initial visit please don't hesitate to follow up with him because you never know if he has in fact responded but you were unaware. Sincerely, Wes Mahaffey