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Island Security Systems Inc

(206) 232-0842 seattle.citysearch.com... »

265 Po BoxMercer Island, WA 98040   map »

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Island Security - Worst Customer Service Possible, 9/22/2009

We have been a customer for 3 years and have NOTHING BUT BAD EXPERIENCES with them. Initial alarm install was higher than competitors, but decided it was good to go with a local company - SO WRONG.... Somehow we got wrangled into a 5 year contract, but WE WOULD RATHER EAT THE COST THAN STAY WITH ISLAND SECURITY. Issues (not an exhaustive list, just the ones today): 1. They were almost impossible to get in contact with unless they wanted money. 2. They charge for all phone calls to their number if they deem it could have been answered by their cryptic website. 3. We could not get additional sensors or the system modified or tuned without many calls and emails. 4. We had several false alarms that we were charged for that turned out to be a motion detector that should never have been installed where it was (Island Security were supposed to be the experts, but it was our issue somehow at $280 in fines later). 5. They had given us a written statement that Seattle Police took 3-4 hours to respond so they recommended we go with a contracted security service - this info on SPD turned out to be false. 6. Had at least one alarm where security never showed up - only found out about it when we were billed as if they had. All in all, this is a really poor execution for a small company that should be doing everything to keep goodwill among its customer base. Going to the big national firm, Broadview/Brinks - at least they answer their phone.

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Reviews

lgreenen

Reviews: 1

Island Security - Worst Customer Service Possible

We have been a customer for 3 years and have NOTHING BUT BAD EXPERIENCES with them. Initial alarm install was higher than competitors, but decided it was good to go with a local company - SO WRONG. Somehow we got wrangled into a 5 year contract, but WE WOULD RATHER EAT THE COST THAN STAY WITH ISLAND SECURITY. Issues (not an exhaustive list, just the ones today): 1. They were almost impossible to get in contact with unless they wanted money. 2. They charge for all phone calls to their number if they deem it could have been answered by their cryptic website. 3. We could not get additional sensors or the system modified or tuned without many calls and emails. 4. We had several false alarms that we were charged for that turned out to be a motion detector that should never have been installed where it was (Island Security were supposed to be the experts, but it was our issue somehow at $280 in fines later). 5. They had given us a written statement that Seattle Police took 3-4 hours to respond so they recommended we go with a contracted security service - this info on SPD turned out to be false. 6. Had at least one alarm where security never showed up - only found out about it when we were billed as if they had. All in all, this is a really poor execution for a small company that should be doing everything to keep goodwill among its customer base. Going to the big national firm, Broadview/Brinks - at least they answer their phone.

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