I visited the Perimeter location after a referral from the North Point Store. The store was very busy, it was Christmas Eve, but the staff was kind, patient and overall friendly and knowledgeable . I never write reviews but while shopping there I was witness to the most rude, condescending customer I have ever seen. I can only imagine that it was this "jerk" that wrote the negative review I just read. The staff answered his questions and put up with his anger better than I could have or would have. Kudos to It's about time, you have continued to earn my business. Enjoy your holidays and don't let one idiot ruin your day.
Posted: 12/26/2012 • Link to this review
The staff at this store are rude, disrespectful and discriminatory. Not only are they condescending, but also unknowledgeable. I was holding my 1 year old nephew and the man at the counter was on the verge of verbally assaulting me. Save yourself from this abuse and DO NOT USE THIS LOCATION.
Posted: 12/24/2012 • Last edited: 1/09/2013 • Link to this review
Our business has been located at the Perimeter Mall for over 25 years providing our customers with utmost professionalism in horology. Our staff has been trained to deal with all our customers and provide everyone with the same business etiquette. We serve hundreds of customers a day and have yet to come across the same situation you have experienced.
I'm very impressed with this shop! These guys located one of the last remaining models of a watch for me several months after I had contacted them. They kept my info on file and let me know when it was available and will definately be my first choice when making another purchase!
Posted: 6/22/2012 • Link to this review
If you are a watch hound like I am ( i.e hang out on watch forums) then this is THE watchsmith for you. Lionel is a master watch maker and provides INCREDIBLE service. My new Damasko got water in it during vacation (defective seal). I brought it to Lionel and he and his son Jehan took IMMEDIATE and complete care of the problem. I was totally impressed with Lionel's skill and the attention to detail he paid to my watch. If I have a problem with any watch in the future, I'm going to It's About Time at Perimeter Mall
Posted: 5/06/2012 • Link to this review
I've only had good experiences at, "It's about time". the watchmaker's name is Lionel and his son, Jehan help run the store. Both are extraordinarily nice. I only bring my watches to them.
Posted: 11/21/2011 • Link to this review
I have been dealing with this establishment for over 5 years, and I have been very happy with their service every time I go in with any sort of problem, be it battery or clasp; whatever. Very polite, very professional, very knowledgeable, and even if they provide a service with no charge, they act like you just bought a new watch from them. Impressive, indeed. I would not consider buying a watch anywhere else but at It's About Time.
Posted: 11/02/2011 • Link to this review
AJ and his team are THE BEST! I've returned numerous times because they are outstanding at what they do! Great customer service and prices are very reasonable! I will NOT go elsewhere!! HIGHLY RECOMMENDED!!! A++ for AJ and "Its About Time"!!!
Posted: 10/25/2011 • Link to this review
Polite staff, but no one is qualified to replace a battery in a dive watch (or do any other type of repairs/maintenance, I assume) on the weekends. I work long hours through the week (as do many others) and only have time for errands on Saturday/Sunday. No clear indication on their site about skilled personnel hours being separate from store hours. That would have been helpful. I depend heavily on my watch to do my job, but now I'll have to rely on a cheap plastic one from Wal-Mart (open 24 hrs. at any rate) until some vacation time comes up and I can get out there through the week.
Posted: 10/23/2011 • Link to this review
Thank you for taking your time for giving us your feedback! We strive to keep our customers happy. We understand that some of our customer can not make it on weekdays - which is why we encourage our customer to leave their timepieces with us over the weekend. Most watch repair centers are closed on weekends and most businesses, like ours, don't have a weekend watch specialist. If you require, we can arrange for our watch repairer to meet with you on a weekend. Give us a call! :) We also carry the inexpensive plastic watches from Casio and Timex.
I highly recommend them! Their prices are great and the service is as good! I had to get it sized and they took the time to train me on the ins and outs of the watch. Thanks!!
Posted: 10/12/2011 • Link to this review
Thank you! We strive to give the best quality customer service in both sales and repairs! We appreciate your business and look forward to serving you again!