This company is awful. They are so rude. Do nothing. Come out charge you a service fee. Hang up on you. Zero regard for safety. No knowledge of repair. No customer service. Awful, awful.
Posted: 8/03/2017 • Link to this review
We found this company through our home warranty and after reading the reviews understand why we had such an awful experience. Luckily we do not have to use them and had a cash out option with the warranty company we had. We had plumbing and Hvac issues that needed to be fixed. I understand with every business there can be miscommunication but this was extensive. After paying a servicing fee and three times being off work the quoted amount of repairs was ridiculous to the point we could only try to get one thing fixed at the moment. I had spoken to a lady at the office on a Friday and was told the price for them to replace our hot water heater for a tankless as well as some pipe connection that needed to be done and that my appointment was scheduled for the following Friday. That day came and as all the other apts before I was having to call them to make sure what time they were coming, only to find out we weren't on the schedule for that day that we had been put down for Monday. Then when I started questioning was told they always call the day before and I should have known we weren't scheduled if they didn't call. At this point I was heated and will be honest was not very pleasant however I tried to remain calm. When the Manager Michelle got on the phone she was immediately defensive with a raised voice yelling about how they had notes I was going to call back to reschedule for the hot water heater and we don't have to use them and on and on. In my head I'm thinking how was
nothing got done. Was quoted for Duct replacement/ adding return($4500) and disconnected pipes($485)/hot water heater($1450 for tank, but quoted $1424 for pipes and tankless)/ toilet being replaced due to clog ($325)
Area Winder, GA
Cost $5,000 - $9,999
Date April 2017
Posted: 4/06/2017 • Link to this review
I had them replace my furnace. They put a hole in the wall and scraped it up. The flu vents were not done to code, so they have to come back. I was told a window of 8-10am, and they didn't show up until after 11 the first time, and today (having them repair) they still haven't arrived and it is after 10am. Very disappointing! Do not use this company!!
Posted: 10/23/2015 • Link to this review
Had them come out for a furnace not working in the 7 degree cold because my home warranty company selected them. Said I needed a new furnace so I thought fine. Home warranty paid for the furnace but j&s said to "bring it up to code" i would need to pay $1,400 to them additionally. Instead of using my head and getting another estimate I stupidly paid them because of the urgency of the cold. I got additional estimates later for the furnace and they were about $1,400 complete installation. When they came they refused to do the work until paid. I have never heard of another company do that. I told them to have the office call me and they left before the office did call me back and would not come back despite my agreement to pay them then because of the cold. They were only gone 15 minutes. Like the other horrible reviews they got agree wholeheartedly. The owner is completely heartless and rude.
Posted: 6/19/2015 • Link to this review
Was pleasantly surprised by this company. They were sent out by our home warranty company to check an ac issue. Our service tech (Alex) showed up on time with a very good attitude on what was a bad weather day. He was courteous and knowledgeable of the equipment and had our issue resolved quickly. The office personnel was also polite and kept us updated on our tech's arrival time.
Posted: 4/11/2015 • Link to this review
My home warranty company sent J&S out for a toilet/plumbing repair. I was concerned because all other reviews were for HVAC, but they do plumbing as well. They sent Chris to our house (along with his sidekick), and they did a great job. We had an improperly re-installed toilet after a flooring company installed laminate, so the toilet has been leaking under the floor. Chris removed, cleaned up, elevated the flange, applied new wax, and got everything fixed up as well as he could. (We'll eventually have to tear out all the floor and subfloor because the water damage is so bad, but Chris got us up and running again.) Chris did a great job being patient with my curiosity in the repair, and was very good at explaining everything. I would recommend Chris! (NOTE - Kudzu forced me to provide a rating for Value, but I can't really judge value since this repair was via my home warranty. Quality and Service were great though.)
Posted: 8/05/2014 • Link to this review
Please take your business somewhere else. Not only are these people extremely rude but they don't stand behind their work. Prior to moving into our house they came out and fixed a problem with the A/C. 3 weeks after they had done work the same problem came back. Instead of standing by their work they told me too bad and to deal with it myself. This was even after I told them we had an infant in the house. There are so many A/C companies you have no reason to mess with a bad one.
Posted: 6/30/2014 • Link to this review
I highly recommend J & S Mechanical. I had a problem with my Air Conditioner for almost 2 years, and it cost me much money through multiple service fees with different companies. But J &S Mechanical technician, Bill, found the problem in short period of time. He got "Skills". I will not hesitate to use them again.
Posted: 4/14/2014 • Link to this review
I have had great experiences with J&S. They were able to diagnose and fix the problem with my hvac when two other hvac companies had told me there was no issue with my hvac (even though the NEW unit would shut off sporadically or simply not turn on.) I was at my wit's end with my hvac unit when I contacted J&S based on a friend's recommendation. I live in a condo building, the unit was new, but it would shut off or not turn on. Horrible in the dead of summer and no A/C! They figured out it was the thermostat, changed it, and I haven't had a problem since. THANK YOU!
Posted: 4/03/2014 • Link to this review
In response to are you kidding me...our insurance company has sent the building the homeowner lives in our information 3 times. the homeowner was rescheduled the week of the snow however the homeowner only allowed us to come on Tuesdays. We called the homeowner this morning to ask her if the building had all information and we could proceed with replacement, she then allowed our technicians to come to the home and allowed them to spend 2 hours at the property setting up the replacement, then proceeded to laugh at them and cuss them stating we have wasted her time so she felt like wasting theirs she also called the office staff curse words and cussed at the technicians, I understand we have had some negative reviews however we service an average of 600 customers a month and as you can see the majority are not dissatisfied with our skills. thank you for the time. Michelle
Posted: 2/18/2014 • Link to this review
Any smart person reading this ask yourself - why would someone who has no heat in the dead of winter make it hard for a contractor to complete the job? I have never been so disgusted by a company, or any person for that matter, in my life. RUDE, UNPROFESSIONAL, INDIFFERENT and SHADY are the best adjectives I've got for them. The owner is conniving, lacks any sort of customer service savvy and most definitely couldn't care less about anything but the excuses she can make up to bide more time. They have failed to produce the certs of insurance and business license required for their work. Ultimately after 3 weeks of waiting for them to restore my heat, they never got it done and had no intention of doing so.
Posted: 2/18/2014 • Last edited: 3/31/2014 • Link to this review
If I could give this company a -10 I would. Horrible, horrible, and horrible service. My home warranty company assigned these fine folks to come out and repair our furnace. I called the company after receiving the dispatch notification and was informed by the voicemail to email them if this was an emergency. Well, I did that -- email them. And, to my surprise, I received a response the FOLLOWING day. Thanks, J&S Mechanical Services, for your failure to respond in a timely manner to your clients. Once they finally responded, we were informed of the FIVE hour window they have, especially since it's the holiday season. Do yourselves a favor -- bypass this company. We have used them before, again because of our warranty company, and they were horrible then and horrible now. DO NOT USE.
Posted: 11/26/2013 • Link to this review
It isn't often you tell someone how well they did but in this case I made the time! I have 3 small children at my home with only 1 a/c unit they fixed it! I can't tell you how professional the office was i received a call and service very promptly. thanks to the technician Josh and the office staff for your help. They are great
Posted: 7/23/2013 • Link to this review
Once J&S received payment for installing a new system, we were told there was a defective part and we couldn't turn it on or it would damage the new equipment. There was no urgency to get the system running. After waiting 7 days in the summer heat with no a/c and a small child, another contractor has been hired to get the units functioning. Owners were rude and extremely unprofessional. It was shocking. Try your luck with someone else, but bypass this co.
Posted: 7/17/2013 • Link to this review
On 6-14-2013 J & S Mechanical Contractors came to my house via my home warranty company. 2 people came. Even though I spoke to their company directly about the problem - water in my crawlspace spilling out onto my floor from what I believed was a non-working HVAC condensation pump - they were surprised to find water on the floor and a crawlspace full of water and told me no one had told them; The were unhappy when I asked them to remove their wet/muddy shoes to not track water through my house when exiting the crawlspace AND when I was asked where the kitchen was (so that 1 of them could fill a jug of water to test the pump ?) and I told him to go upstairs (where the kitchen was) they both immediately LEFT. After about 30 seconds I followed them outside to overhear them on the phone with their office saying they were leaving because I was "too rude"!??? How exactly is answering the question on the location of my kitchen TOO RUDE?
Posted: 6/14/2013 • Link to this review