I agree count your order before you leave. We didn't have enough table cloths we ordered 18 but only got 15 and they were dirty and wet. They rushed to fill the order and gave use items that where... not dry or cleaned. When I called to complain they basically told me I was a liar. Nice customer service will never use them again.VIEW MORE »VIEW LESS »
I have rented from J & L a couple of times. They have always been helpful and I've never been disappointed with the products or linens.
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I agree count your order before you leave. We didn't have enough table cloths we ordered 18 but only got 15 and they were dirty and wet. They rushed to fill the order and gave use items that where not dry or cleaned. When I called to complain they basically told me I was a liar. Nice customer service will never use them again.
Posted: 9/29/2009 • Link to this review
We picked up the items ordered and took the word of the employees concerning the number of chairs. However, after we unloaded the chairs we had 2 less than what was on the invoice. We were charged $59.00 for the 2 "missing" chairs. The company management assured us that they had double-checked their inventory and that they were correct. Therefore, a word to the wise, count the items that you are renting before they leave the premises.
Posted: 7/15/2008 • Link to this review
Our policy clearly states to report missing items immediately. Items are counted on customer pick up and return. We did count our inventory more than once and still came up 2 chairs short. We only had one other rental for the weekend in question and we double counted those and the chairs still in inventory. We also gave the customer several days to look for chairs before charging them.
Customer sent in revised and signed contract, which included all items that were delivered. Shortly after sending in the signed contract prior to delivery, the customer called to pay final balance. At that time, no questions were made reqarding the rental items on reserve. Final order (reductions, changes & deletions) and final payments are due no later than 1 week prior to each event. This is per our contract, which was signed and mailed to us by the customer. All rental items were clean and ready for use upon delivery. Rental items were delivered and picked up on time and in requested area of person at delivery address. Actual customer that placed the order was not present to give other instructions or another drop off location could have been discussed at that time.