Displaying 46-60 of 89
Both the people in the office, with whom I dealt on the phone and the service technician who came to me home were very polite and professional, and explained all processes to me to my satisfaction. Through no fault of J. R. Bolton there was a delay in getting the necessary parts to make a repair but I was kept informed of the progress throughout the wait. This is not the first time I have used this company and it almost certainly will not be the last
Posted: 3/02/2013 • Link to this review
We converted our fireplace to direct vent and we are quite pleased with the installation. Scott and Charlie were informative on the operations of the green smart remote and also quite tidy in their cleanup once work completed. I will recommend JR Bolton to my friends.
Posted: 2/05/2013 • Link to this review
If money doesn't matter then call JR Bolton. They charged me $199.00 to clean and service my gas fireplace. They said any parts would be extra. After cleaning it they said I needed a gas valve and pilot assembly, another $499 for parts and labor. I called and asked why I had to pay additional labor and they said that they never said I would only have to pay for parts. They also said that they had mistakenly quoted me too low but they would still only charge me the $499.00. So I called Graves in Cumming and they will do the whole job for $356.78. The parts are $254.00, so they wanted over $250.00 just for labor compared to $85.00 at Graves. That is just too big a difference.
Posted: 1/30/2013 • Last edited: 1/31/2013 • Link to this review
JR Bolton provided great service. We had a wood burning fireplace with a chimney that had not been properly constructed. We were able to change is to gas and also got glass doors. The result is beautiful and we are happy to have a working fireplace. The service was great but they are a little expensive. However, I think this is a product where you get what you pay for so it was worth it.
Posted: 6/14/2012 • Link to this review
Four years ago we had them replace our hot water heater to a tank less water heater and they did an excellent job, they even cleaned up all their work. Three months later they came and installed 2 new HVAC units,again cleaned up their mess. We are very glad we found their company.
Posted: 6/10/2012 • Last edited: 6/11/2012 • Link to this review
I am so happy that I found JR Bolton Services, after being jerked around by another company I was referred to JR Bolton, and I couldn't be happier. This was a stressful event for me, loosing my air conditioner, and they reduced my stress immediately and walked me through the process. They were prompt, professional, clean and installed my new units on a holiday weekend. A BIG thank you to Linda and the entire "behind the scenes staff" that worked with me through the entire process. Jeff, you and all of your staff, are to be commended, I will recommend you where ever I go and will continue to use your services. Thank you! Sharron Callahan
Posted: 5/26/2012 • Link to this review
After having 2 units fail in one week - installer worked through the weekend installing 2 new units for us making sure things were done (and done right) even in the face of an equipment failure on one of the new units. Staying late both Sat and Sun resulted in a successful install - and us feeling a lot cooler Sunday night! Thanks JR Bolton (and Jeremiah!) for going the extra mile!
Posted: 5/07/2012 • Link to this review
Well, the office A/C unit which "limped along" through last summer finally quit, and the call went out to JR Bolton. After last year's excellent experience with both the house furnace and a Mendota fireplace, we didn't need to "shop around"..we knew Jeff and his crew would FIX us up, and as always, Angel did the superb job he always does of installing the new unit. In addition, Angel found a serious gas leak, and it too was repaired..perhaps saving our house from a disaster!! Thanks to JR Bolton, TRUE Professionals!!
Posted: 3/08/2012 • Last edited: 5/15/2013 • Link to this review
We are so glad we choose JR Bolton to install our direct vent fireplace insert. We interviewed several companies in the metro area (including one in Cobb County). Scott came out from JR Bolton and instilled a sense of trust. From start to finish, we have been thrilled with our Green Smart fireplace insert. It heats our house more than we expected. Scott also stood behind the installation and delivered a fireplace that looks spectacular. When we need a new air conditioner, we will definately be calling JR Bolton again. As another reviewer mentioned, the installer is a key component in a properly functioning air conditioner. Finding a honest, reputable,and quality HVAC company is as golden as finding a trusty auto mechanic.
Posted: 1/28/2012 • Link to this review
I had my father meet the estimators at my house as he still feels obligated to take care of his baby girl. After receiving three quotes, he told me to go with JR Bolton even though they weren't the cheapest. He was at my house throughout the installation process and said the guys did a great job. I know the system is working great and the crew must have been outstanding since they managed to impress dad who is VERY hard to impress. Thanks guys.
Posted: 1/16/2012 • Link to this review
I purchase a set of gas logs 01/12. The staff was courteous and helpful. The store was exactly as depicted on their website..clean, organized, and showcased all items. Installation was superb. The installer, Dario, was punctual, professional, and prepared for the job. I've already referred JR Bolton Services to several friends. Top-notch service all around.
Posted: 1/10/2012 • Last edited: 2/23/2012 • Link to this review
Prior to replacing two inefficient furnace/AC units, I did extensive research on both the available equipment and the installation process for that equipment. The conclusion: the installation is actually the more important of the two in providing satisfactory heating and cooling over time. Therefore, I chose the installer very carefully. At minimum, he had to be a certified member of BBB with an A+ rating for handling customer complaints as well as have a reasonable number of favorable references from other sources. With this starting criteria, I called a number of HVAC companies and solicited their recommendations for equipment by features and brands with associated bids. JR Bolton offered the best overall solution for my needs. Now that everything is completed, I am pleased to say that I made a good choice. The installation was professionally done by a professional staff. Everyone from Jeff the owner to Linda in the office to Angel and his installation crew on site was concerned with the customer's satisfaction. I will use their services again. I think that's the best recommendation anyone can give.
Posted: 10/26/2011 • Link to this review
I tried to call this morning for a service call. Not only did it go straight to voice-mail, but the mailboxes were full, so you couldn't even leave a message. Very unprofessional. I wonder how much business they are losing because on unanswered phones?
Posted: 6/20/2011 • Last edited: 5/01/2012 • Link to this review
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