We are terribly disappointed with our experience with Craig Pitcarin and company. We were promised an elevator and had a mutually agreed upon timeframe. He made promises over and over again to complete and after 6 months (and a year+ after the deposit was received) we never received our elevator and or any services to complete project. Before the onset we gave him a 15k deposit (62% of the total amount due)- this was our first mistake. The second was that we trusted him to deliver on a promise he did not fulfill. We have asked for this deposit back and have not received any portion. We ultimately needed to start over after our shaft was built for this specific elevator and find the appropriate vendor. We did our due diligence and saw no bad reviews- we now know there are several lawsuits against James Pitacrin INC. Please don't make the same mistake.
Area Pittsburgh, PA
Cost $20,000 - $24,999
Date July 2017
Posted: 7/12/2017 • Link to this review
When our church realized that we needed a stair lift, we were worried about getting a quality, professional installation. Thanks to James R. Pitcairn, we no longer have to worry. The stair lift is excellent and the installation was smooth and quick. James R. Pitcairn is HIGHLY recommended!
Posted: 2/11/2012 • Link to this review
I recommend James R Pitcairn if you're looking for a residential elevator. They have a wonderful selection, and the installers are very knowledgable and professional and they completed the job on time! James R Pitcain far exceeded my all of my expectations. If you are in the market for a residential elevator, you must contact James R Pitcairn you won't be sorry!!!
Posted: 2/09/2012 • Link to this review
I recently worked with Jame R Pitcairn, Inc to install a wheelchair lift for my grandmother. After becoming increasingly dependent on her wheelchair, my grandmother had lost access to the second level of her home. Now, with her wheelchair lift, she can easily use both floors of her house. Her wheelchair lift allows her to stay in the home she's loved for over 30 years. Thank you!
Posted: 2/02/2012 • Last edited: 2/09/2012 • Link to this review
I found James R Pitcairn Inc while i was shopping for my garage door. They came out to give me a quote, that week I had a price and was on the schedule to get the door installed. They showed up exactly when they said they would, and in less than 2 days they took a rebuilt 100+ year old hole in cynder blocks and turned it into a framed beautiful custom made Raynor garage door. I've had it for 7 years now and have never had a problem. I have and will continue to recommend James R Pitcairn for your garage door installation. -Thanks you!
Posted: 1/19/2012 • Last edited: 2/09/2012 • Link to this review