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Jennifer's GlassWorks LLC

(404) 355-3080

4875 S Atlanta Road SESmyrna, GA 30080 map »

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Poor product, no customer servvice, 4/17/2012

We purchased a new Mahogany double entry door set for our new home. When the doors were delivered, the stain on one door did not match the other. The owner tried to convince us this was due to the... original wood color differences and not the stain work, however, he agreed to try to get the stains to match. I asked them to resand the doors and stain them over because I was concerned that the finish would peel if added over the original stain. They refused and said they would only add stain toner over the original stain job. The doors' finish is already peeling in the first month, and they refuse to stand behind their product and will do nothing to fix the situation. Not nice people and would highly recommmend looking elsewhere for your entry door needs.

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Rgreen4000

Reviews: 5

Poor product, no customer servvice

We purchased a new Mahogany double entry door set for our new home. When the doors were delivered, the stain on one door did not match the other. The owner tried to convince us this was due to the original wood color differences and not the stain work, however, he agreed to try to get the stains to match. I asked them to resand the doors and stain them over because I was concerned that the finish would peel if added over the original stain. They refused and said they would only add stain toner over the original stain job. The doors' finish is already peeling in the first month, and they refuse to stand behind their product and will do nothing to fix the situation. Not nice people and would highly recommmend looking elsewhere for your entry door needs.

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