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Jiffy Lube

1 star rating 1 Review

(408) 263-4500(408) 263-4500

1902 N Capitol AvenueSan Jose, CA 95132

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Cracked my oil pan!, 11/04/2015

Stopped by here on Tuesday October 27th for an oil change as it's close by my work. I was originally going to give this review 4 stars as they got me in and out in about 20 minutes. Very fast. ... However a couple of days later my wife noticed oil on the floor of our garage. Thank God she noticed this. I tried to take it back on Friday the 30th but traffic was horrendous so I stopped by the Jiffy Lube on Stevens Creek as it's close to my gym. I had assumed that I just had a loose drain plug or something. The guy at Stevens Creek brought me down into the bay and showed me where the leak was coming from, the top of my oil pan! Now the engine in my Mustang is brand new. This was my first oil change at 5,000 miles. There is no way that Ford shipped a new engine with a cracked oil pan. And even if for some strange reason they had, I would have noticed an oil leak some time within that first 5,000 miles of driving. I brought my car in the next day and spoke to the manager Bruce who forwarded pictures to the general manager but they both refuse to accept responsibility for the damage to my car. Avoid this shop folks! They will break your car and refuse to fix the damage!

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Jiffy Lube - San Jose, CA -  darien87

Reviews: 0

Cracked my oil pan!

Stopped by here on Tuesday October 27th for an oil change as it's close by my work. I was originally going to give this review 4 stars as they got me in and out in about 20 minutes. Very fast. However a couple of days later my wife noticed oil on the floor of our garage. Thank God she noticed this. I tried to take it back on Friday the 30th but traffic was horrendous so I stopped by the Jiffy Lube on Stevens Creek as it's close to my gym. I had assumed that I just had a loose drain plug or something. The guy at Stevens Creek brought me down into the bay and showed me where the leak was coming from, the top of my oil pan! Now the engine in my Mustang is brand new. This was my first oil change at 5,000 miles. There is no way that Ford shipped a new engine with a cracked oil pan. And even if for some strange reason they had, I would have noticed an oil leak some time within that first 5,000 miles of driving. I brought my car in the next day and spoke to the manager Bruce who forwarded pictures to the general manager but they both refuse to accept responsibility for the damage to my car. Avoid this shop folks! They will break your car and refuse to fix the damage!

Jiffy Lube - San Jose, CA -

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