I just got a car and got my first oil change done here. They charged me $100 for a synthetic oil change, which now I know should at MOST cost $60-70. My fault, but I wanted to write it on here, so that others can not make the same mistake as me.
Posted: 7/17/2013 • Link to this review
The customer service was outstanding. The service adviser (Phil) really seemed to care about me and my car. He advised me of my choices and educated me as to why different things needed to be done to my car. there was no pressure to buy. Everyone there was friendly and seemed happy to see mr.
Posted: 4/08/2011 • Link to this review
I have had a streak of bad luck lately with my car and it continues. I had to go out of town on an emergency, so i wanted to get my oil changed and tires rotated. Went here because I live nearby. Waited an hour and a half. The cost for synthetic oil change and tire rotation was 108.00.When got in car windshield fluid not added because my light was still on, so just did it myself when I got home. Drove out of state next day and left my car in my families driveway for 3 days. When returned, relative pointed out my oil was leaking. Took to dealer down street before I got back on highway to come home. They said the oil plug not put on tight and oil was leaking. If someone had not pointed it out to me I would have never noticed until my engine blew up I guess. Just sloppy service, what a joke. They gave me my money back.
Posted: 8/06/2010 • Link to this review
On 9/20/09 my daughter visited this Jiffy Lube. She needed an oil change and headlight bulb replacement on her 2006 Honda CRV. She was told she needed a special oil for the SUV. Her bill was $67. The only extra service was topping off the coolant for $4.50. I have since found out what was used was a synthetic blend. She was not given any other options and not told about the increased cost. They also told her they could not figure out how to replace her light bulb. That was the main reason she went for the oil change earlier than was necessary. She has had it replaced before. The last time, her ex boyfriend did it. When I called later that day to ask what the high bill was for, my number was taken so they could call me back. I called back at 4:59 since I knew they closed at 5 and the manager on duty (I later found out his name was Ken) refused to speak to me because I was told they were closed. They told me to call back in the morning and speak to Pete the manager. I called back on 9/21. The woman on the phone was very courteous, but when she called to Pete, telling him a woman was on the phone to speak to him, I hear him yell "I'm f - ..g working!" I was appalled at the classless lack of customer service at this location. I also feel that she was taken advantage of as a young woman of 21. Synthetic oil was totally unnecessary in her car.
Posted: 9/21/2009 • Link to this review
This is a great place for a quick oil change, but beware of the workmanship. Always check under the hood and under the vehicle when they are done. While replacing fluids in my truck, they dropped the clutch fluid cap. I didn't realize it until weeks later, and it was too late to do anything at that point.
Posted: 1/09/2008 • Link to this review
Going at noon on a Saturday, I expected to have quite a wait. I settled down with the paper and my car was ready to go about 20 minutes later. The staff was extremely friendly and they took time to explain what they were doing. I had forgotten my coupon and she gave me $5 off anyway! I'll definitely be back, although it wasn't exactly cheap.
I've been tot his site twice for auto maintenance and would definitely go again. Service was excellent and I got what I paid for. I didn't feel pressured to do more service than was necessary, even though I was a woman doing auto maint. by myself.
You can get so much done for so little! Not only an oil change. They even include vacuuming, change air filter, check all fluids, tire pressure....and more! Over all maintenance check for your car!
Posted: 11/02/2005 • Last edited: 1/02/2008 • Link to this review