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Jiffy Lube

(770) 232-0085 jiffylube.com »

5779 State Bridge RoadAlpharetta, GA 30022   map »

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Reviews

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Scammers, 11/22/2011

I have used this location for both of my cars several times, so before we take a holiday road trip I recommended my mother get a quick oil change here. I should have taken care of it myself, because... they ended up scamming her into synthetic oil when it was totally not necessary. They claimed they were out of stock of the recommended oil for her car, and knowing they had her over the barrel they led her down the synthetic path for $78 for oil and filter change. My issue is not with their quality as they have done decent work on my cars, but I am furious at how they treated my mother. I went to the shop to get an explanation and complain, and Neal (manager on duty) had no compassion, even after it was clear that the desk attendant Laura did not fully explain options to my mother, and effectively pushed her to the highest priced option. Unfortunately for Neal and his crew I will never go here again. Neal had no qualms about losing my business. It won't be difficult to find another location; it's 200 yards down Hwy 141. I do not recommend using this location.

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oil job, 3/17/2006

quick work on autos for oil changes. try to convince you to purchase additional services with reason. good warranty. polite employees.Was in and out in under 20 minutes!!

Displaying 1-5 of 5

Reviews

johnscreeker

Reviews: 1

Scammers

I have used this location for both of my cars several times, so before we take a holiday road trip I recommended my mother get a quick oil change here. I should have taken care of it myself, because they ended up scamming her into synthetic oil when it was totally not necessary. They claimed they were out of stock of the recommended oil for her car, and knowing they had her over the barrel they led her down the synthetic path for $78 for oil and filter change. My issue is not with their quality as they have done decent work on my cars, but I am furious at how they treated my mother. I went to the shop to get an explanation and complain, and Neal (manager on duty) had no compassion, even after it was clear that the desk attendant Laura did not fully explain options to my mother, and effectively pushed her to the highest priced option. Unfortunately for Neal and his crew I will never go here again. Neal had no qualms about losing my business. It won't be difficult to find another location; it's 200 yards down Hwy 141. I do not recommend using this location.

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shilly

Reviews: 9

oil job

quick work on autos for oil changes. try to convince you to purchase additional services with reason. good warranty. polite employees.Was in and out in under 20 minutes!!

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aantour

Reviews: 10

Great Guys

These guys are awesome! They really have a great attitude and you can tell they have a good time at their job. They did a great job on my car and I went back to them to do my 100,000 service work. They were not pushy and did not try and sell me something extra. I will return there for my future automotive services.

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DavidM

Reviews: 13

Fast & Expensive

They are quick and convenient but they try to upsell everything and $35 for a simple oil change is too much. Coupons for less than $20 at lots of other places are common.

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rachel01

Reviews: 11

Quick and Easy

Jiffy Lube's rates are competetive - especially when I remember to bring a coupon. Staff is young, but always friendly and provides quality service.

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