I am a long time customer of Jim Bailey GMC and have continued with Jim Ellis GMC purchasing two cars in the past year. And a total of 8 cars over the last 8 years! I really love the service at your dealership! And Craig Ebel is the absolute best customer service associate I have ever met. I do not call him a sales person because he does not sell. He understands us as a customer and then finds what meets our needs. We have built such a relationship that he can just pick out a few cars he knows will meet our needs and we select from them. He has never steered us wrong! And he always follows up and keeps in touch with us! The only recommendation that I would make is to expand the service area and provide work stations for your customers to use. As many of us are now mobile workers and only need an area to work while we wait on our service which allows us to be productive. The staff at Jim Ellis Mall of Georgia always accommodated my needs and provide me a space but I do not like imposing on them. So to create a perfect experience that is ALL I would recommend! Thank you for keeping the home town family owned Spirit at the new Jim Ellis that Jim Bailey Always had!!" --Magali L.M. Axson
Posted: 2/10/2012 • Link to this review
While searching for the right vehicle I called Jim Ellis in Buford Ga about another veh. I had seen advertised, after speaking with Mr Brandon Duncan, I realized that the veh. I had called about was not for me. Mr. Duncan suggested another veh. that was on his lot and I asked him to "hold" it for me until I could get there the following day. True to his word the veh. was exactly what I was looking for! Thanks to Jim Ellis and Mr. Brandon Duncan for a job well done!!!
Posted: 9/07/2011 • Link to this review
"I had been looking for a vehicle for several months and the purchase of my vehicle was made as painless as possible. Superb customer service, definately was made to feel right at home. Nathan Shaw and his floor partners went the extra mile for my satisfation. The guys at Jim Ellis definatelty deserve 5 gold stars and have earned a customer for life"!--Christina Fasulo
Posted: 8/08/2011 • Link to this review
Icould not have been happier with the service I received from John Robertson. He was more than helpful and answered every question I had. He went the extra mile to find the exact vehicle I wanted, and I am very happy with both my vehicle and with the service I received at Jim Ellis. --Cathy L. Nahlik
Posted: 5/24/2011 • Link to this review
"I must say I have purchased many cars and have never had the pleasant experience that Jim Ellis/ Craig Ebel provided. It was straight to the point and honest. The entire buying experience took under 2 hours. I had my vehicle selected with all of the features I wanted. The only I had to do was go and test drive. They did not try to sell me something I didn't want and that was sitting on the lot. Craig hit the nail on the head with my purchase. Keep up the good work! --Angel Rosario"
Posted: 3/08/2011 • Link to this review