Jim Ellis Collision Center

5849 Peachtree Road # B 
Atlanta, GA 30341
Phone: (770) 872-0811
Website: www.jimelliscollision.com
Jim Ellis Collision Center Jim Ellis Collision Center : General Auto Repair & Service, Atlanta, GA



Reviews
Reviews: 1

Posted on 8/26/2013

They're out to fleece the insurance company
On July 8 my eight month old car was stolen and recovered and the perps removed the exhaust system. I'd bought the car at Jim Ellis Audi (major hassle in and of itself because they wouldn't accept a check drawn off a brokerage account) so that's where I took it. I had a very small ding in the fender that wasn't caused during the theft but they talked me into letting them file a supplemental claim to fix it. After that they filed two more supplementals without approval from me to "fix" the bumper and the headlight assembly (remember this is an eight month old car). On August 22, SIX AND A HALF WEEKS LATER, I got my car back. There response to complaints about the delays was "What's the problem, we gave you a loaner". The problem is that it's just plain embarrassing to have to explain to friends and neighbors that your nearly new car is being held hostage by the dealer.
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Reviews: 1

Posted on 7/31/2013

Horrible Customer Service
I dropped my car off on a Monday after bringing it in for an estimate the prior week. It was supposed to take 4 days. I stressed the urgency of this timeline because I was 36 wks pregnant at the time. I called George a week after dropping it off to find out the status. I was informed that they found add'l damage and were waiting to hear back from the insurance company before proceeding(no one bothered to call me and it was just sitting there with no follow up happening with the ins company). I called back days later, the status was the same. I finally contacted Larry, who I'd worked with before, to try to get some resolution since it was urgent that I get my car back. Finally Thurs(11 days after dropping it off), they said they had approval. I called George the following week for an update, left voicemails and never heard back. I finally got ahold of him Thurs, and he said it could be ready that day, if not Friday. Friday came and went and the car was still not ready. Finally, Tuesday(23 days after dropping it off for a minor accident), I got an email saying it was ready. At 39.5wks pregnant, I picked it up, paid & left. I then checked my emails when I got home to find out they overbilled me by close to $700 vs the last document I had from them, which is all I was reimbursed by the insurance company for. I am still waiting to get this resolved. The quality is great on the car repair, but unfortunately I will never bring my car back there for repairs or recommend them.
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Reviews: 2

Posted on 8/16/2012

Simply Awesome
Jim Ellis Collision Center went above and beyond to make sure my repairs exceeded my expectations. They stayed in constant communication to update me on the status of my repairs and were very timely. Excellent job to Dave and the team.
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Reviews: 2

Posted on 1/3/2012

Nice job guys car runs really really good!
After we lost that tire in our crash against the dear wow never tough but looks and runs amazing!
Im sending my dad with his problem happy new year!
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Reviews: 1

Posted on 4/13/2011

Fair Service
good experience, got the car fixed with no real issues.
The price was a little too high in my mind, but the work got done
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