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Stay away from Jim Ellis Atlanta
The short version is that we connected with Nikki online before arriving to ask about a few A6?s that were online. After arriving from Savannah, test-driving 3, we settled on one we wanted to offer on. We negotiated with Nikki (Masud - sales manager) and settled on a price the following morning on the phone. We were on our way and literally pulling into the dealership an hour and a half after accepting and settling on a price only to get a call from Nikki to say ? oops, sorry the car sold. We were upset and she was very dismissive about the whole thing ? putting the blame on us for not giving a deposit when we were NEVER asked to give one. We left extremely unhappy about not getting the car, upset with her lack of professionalism ? and most upset when I find today online and by calling the dealership that the car NEVER sold.I can?t imaging any sort of excuse that could come of this ?and I am sure Nikki is not a total reflection of your dealership, but the fact that she seems to speak before actually knowing the details ? ie quoting wrong financing, prices, etc she might need a little more training. I would stay away from Nikki and Masud if you go to this dealership - they totally lack professionalism!
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by User65432 at Citysearch
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Drove to Atlanta from Orlando
We drove to Jim Ellis in Atlanta from Orlando after working out buying our new Audi over the phone. They have a great selection of inventory and we will never buy another Audi from another store. They delivered everything as promised and we highly recommend this dealership.
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This is seamus's TrustRating, which is based on both the number of reviews seamus has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful seamus has been to the Kudzu community.
Posted on
2/28/2011
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Not Impressed
This experience made me want to sell my existing Mazda and buy any other brand. Turned me off from the Company big time.
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Jim Ellis Mazda Atlanta replied on
03-02-2011
“Thank you for bringing this to our attention. We would like the opportunity to attempt to resolve your issue; however, we have no way of contacting you. Would you please contact our Customer Loyalty Team at 770-792-4513.
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This is Zathras's TrustRating, which is based on both the number of reviews Zathras has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful Zathras has been to the Kudzu community.
Posted on
9/27/2010
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They put the ZOOM back in my Mazda!
Recently I brought my 2006 Mazda 6 to Jim Ellis Mazda for tires, an alignment, and an oil change. They informed me of a minor outstanding recall that required a flash of my car's computer which they performed. After the flash my car wasn’t running quite right and I contacted their GM, Stacey, to discuss it with her. She asked me to return the car and gave me a loaner. After their excellent staff investigated the problem she explained to me why it happened. It really wasn’t their fault but she personally ensured that my car was absolutely perfect when I picked it up. Now it’s running like a Swiss watch, better than ever! This level of service is extremely rare in any industry nowadays and certainly more than I’ve come to expect when getting auto repairs. Great job Jim Ellis Mazda, I’ll definitely be coming back for all of my car’s maintenance needs! You can’t go wrong with these folks!
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This is shamanki's TrustRating, which is based on both the number of reviews shamanki has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful shamanki has been to the Kudzu community.
Posted on
6/29/2010
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Extraordinary Mazda Service
Excellent service staff. They are competetive with non dealer shops. Bought a CX-7 3 years ago and have maintained with them and no bad experiences since
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