Displaying 31-45 of 151
"The transaction was handled well and in a timely fashion. Andy was patient with me as I made multiple visits to the showroom and took my time in making my purchase decision. An very good over-all experience." --Dale Doss
Posted: 9/09/2011 • Link to this review
"I am employed in a sales position, so I know the value of providing excellent customer service. As a consumer I also know the distinction between top end and low end service. My rep at your store was exemplary in every facet of the job. Top shelf service through the entire sales process. I would happily do business with him in the future.--Todd Rohde"
Posted: 9/02/2011 • Link to this review
Chris Lee is a great service adviser. He is very good at informing the customer during every step of the service procedure. I've been in the automotive business for over 10yrs and I take my personal Audi to Jim Ellis for all servicing. I am very leery when dealing with service departments and advisors. Chris Lee is one of best in the business! He has changed my viewpoint. I plan to continue to purchase vehicles and do service with Jim Ellis Audi Atlanta.
Posted: 8/25/2011 • Link to this review
From Tracie Dean the GM, Erica Dailey in sales, to Chris Lee in service the whole staff is awesome to work with. They are always listening to customer feedback and taking customer service to the next level. We refer all of our friends to Jim Ellis Audi Atlanta.--Tony Stokes"
Posted: 8/24/2011 • Link to this review
In April, I made a pre-order for 2011 a5 that was scheduled to arrive at the end of June with a loaner car to be picked up at the end of May until the new car arrived. I called in a week before picking up my loaner, only to have found out my previous sales guy left the dealership, my order was pushed back to 2012, and I will not be getting the car until at least the end of July. I was very disappointed that I was not informed of all this until I called in myself. When I arrived to talk to the new sales guy to renegotiate, not only was I not getting the loaner in time (signed on the previous agreement), I was not compensated for the extra wait time, on top of the titanium package that I ordered, which was no longer available on 2012 A5 premium plus models. The manager used the fact that the price of 2012 models would be marked up $500-800 during the negotiation. It blows my mind that they decided to push my order back to 2012, voiding the agreement signed back in April without telling me, and then using their own mistake against me. After receiving the car, I decided to purchase LoJack, which was scheduled to be installed a week later. I was told I would receive a loaner upon dropping off the car. When I arrived the next week, the service department did not know anything about a loaner. I was lucky enough that they had an extra one (useless if I did not know how to drive manual), but my impression of this dealer's bad customer service worsened.
Posted: 8/10/2011 • Link to this review
I went to Jim Ellis Audi on Peachtree Industrial and instead of getting 4-cylinder, 2.0 Turbo Q5 I got a 0-cylinder, 0.0 Turbo Q0. I ordered a custom car for 2012 at a negotiated price, which reflected a manufacturer's discount and destination fee discount on the buyer's order. After paying a deposit based on the negotiated buyer's order and after the car was shipped from Germany, the new car sales manager (Masud Wiggins) and salesperson (Marlene Topping) removed the dealer fee discount (~ $875). This is called Bait and Switch. Their argument was that since they did not sign the document, they were not obligated to honor anything that was negotiated. They did say that they would return our deposit, so, we hope that we will not lose any money in this process. In any case, be careful how you approach this dealer. Their unscrupulous tactics are unethical and for this reason we cannot recommend this dealer or this method of getting a Q5. We learned our lesson and will never do a pre-order, just negotiate and drive the car off the lot because they cannot go back on the price once you take the car.
Posted: 7/29/2011 • Link to this review
"Jane was absolutely wonderful to work with and worked very hard assisting us in our every needs. She was kind and very considerate when accommodating us throughout the buyer experience." --Adam J.
Posted: 7/19/2011 • Link to this review
l live in Brentwood TN...I had such a wonderful experience with this dealership and staff that I am trying to purchase another car right now! I would and have, recommended Jim Ellis dealerships to everyone I know for their auto needs...BECAUSE the employees display care, concern and true interest in customer satisfaction As much as I dislike Atlanta traffic...they are worth the drive! Alie Michael
Posted: 7/18/2011 • Link to this review
"I have never been treated with more care and respect at any other dealership. From the beginning in purchasing of my car - from the sales associate Luka Vujnovic and accounting/loan personnel involved to the service center, it has been a delight. Buying a car can be one of the most unrewarding and frustrating tasks for me, but Jim Ellis Audi made me feel comfortable and important. I do believe that when I am ready for a new car, I will return to this dealership. I owned a Mercedes-Benz before purchasing my Audi and have to say I enjoying driving my Audi better!!. Thank you.--Amy Fleissner"
Posted: 6/24/2011 • Link to this review
Compared to other dealers, Jim Ellis makes the buying process painless! Buyers tend to be more informed today, so when they walk in they appreciate that Jim Ellis doesn't waste time "selling". I knew what I wanted, so I enjoy a sales person that gets right down to discussing numbers. That's what typically determines if a buyer is going to purchase - the final price...out the door! I like Jim Ellis because you don't waste my time in calculating that final number! Thank you again for an enjoyable buying experience!
Posted: 6/09/2011 • Link to this review
This was my first experience of getting any service for our 2007 A4 - recently purchased from through Jeremy at Jim Ellis. We hadn't made our first payment on the car yet and the ignition started having problems. While I could have taken the car to Montgomery, Ala to be serviced (we live in Auburn, Ala.), I wanted to take it back to the original dealership since we hadn't had it very long. It was a good decision. Jeremy lined everything up for me. Chris took care of the rest. I asked for a loaner car because I wasn't sure if I would be leaving the car there to be fixed. I was given a 2011 A4 to drive. The loaner was wonderful. Turns out, I didn't need the loaner at all, but it was great to have the option. When I came back to get my car, everything was taken care of, there was no out of pocket cost to me (warranties) and I wasn't even asked to pay for the loaner. I am very impressed and grateful to have a dealer take such good care of its customers. Unless an emergency arises and I have to take my car to Montgomery because it is closer, I will be back to Jim Ellis for my service. Thank you!!!
Posted: 4/21/2011 • Link to this review
"Jeff was extremely helpful and knowledgeable. He made our car buying experience at Jim Ellis exceptional. Basically, he found us the model and trim we wanted at an unbeatable price. We look forward to working with him and your dealership in the future. -- J Bauer"
Posted: 3/28/2011 • Link to this review
Since 1971, we have been proudly serving customers from all over the metro Atlanta area, including Decatur, Marietta, Dunwoody, Roswell, Stone Mountain, Alpharetta, Cobb, Forsyth, Gwinnett, Fulton, and Dekalb from our convenient Chamblee location. We're just inside I-285 off of Exit 31A, at 5901 Peachtree Industrial Blvd.
Volkswagens are some of the most loved cars out there. Our customers are without a doubt the most loyal and proud drivers. They're quick to point out that Volkswagen is.. spelled Volkswagen, not Volkswagon, as many people may think. Our name comes from the German words volks for people's, and wagen for car. Hence, the People's Car!
Atlanta's New Volkswagen Car Dealer
For the largest selection of Volkswagen cars in Atlanta, Georgia, visit Jim Ellis Volkswagen. Our inventory is stocked with the 2008 / 2007 models including the Volkswagen Touareg, Eos, Jetta, New Beetle, Passat, Rabbit and the GTI. Be on the lookout for the 2008 models, including the R32, the Jetta wagon, the redesigned Touareg and the all-new Tiguan! Please browse our inventory online where you will find a variety of Volkswagen vehicles from which to choose.
Used Cars, Loans, Leases and More!
We also have a selection of used cars for our Atlanta area customers. All of our pre-owned autos undergo a thorough inspection by our expert ASE-trained mechanics. We offer some great Certified Pre-Loved Volkswagens that offer style, savings and fuel-efficiency. So visit us and take a road test with any of our used cars at our Atlanta dealership.
Jim Ellis Volkswagen of Atlanta's finance department is available to answer any questions you have about getting an auto loan. You'll also find a large inventory of Volkswagen parts and a helpful and talented team of mechanics ready to handle your repair needs.
If you cannot find the car of your dreams in our inventory, let Jim Ellis VW help. Simply fill out our no obligation CarFinder form and we will gladly let you know when a matching vehicle arrives at our Atlanta Volkswagen dealership. If you'd like to view a car in person, visit us at 5901 Peachtree Industrial Blvd., Atlanta, GA. We look forward to serving you soon at our Georgia car dealership!
GREEN CAR OF THE YEAR - The Jetta Clean Diesel