Jim Ellis Volkswagen of Marietta

I brought my car in 3 times for a leak in my roof over 8 weeks. 1st visit: told ducts were clogged, needed to be cleaned, would be $250, which I thought was high, told them I was going to get a 2nd opinion, dropped price to $150 immediately on the phone. Picked up car, and water poured into roof the first time it rained. Brought car back, was told they only partially cleaned ducts before, needed to do more of the same, tried to charge $250 again, told them I was not going to pay for the same service twice, knocked off price of first cleaning. 1 week later, rained again, still leaking, brought car in, was told it might just be the battery not closing windows all the way, but could also be seals on entire car, $1400 to fix. Googled issue: $50 bottle of lubricant for seals to fix them, instead of replacing. Worst customer service experience of my life. Felt completely taken advantage of. Would never go back.

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My brand new (1 month old) Jetta's engine was destroyed at a 3rd party oil change facility. The whole situation was a complete NIGHTMARE. Even though none of this was VW's fault, the service dept (D Walski) and (D Bush) went above and beyond to transport my vehicle from TN, and install a new engine. I then traded it back in with VW Marietta for the exact same Jetta. Justin Wagner worked with me for a month to help me find a comparable Jetta for a great price. I really appreciate all of you and just love my 2nd Jetta of 2012;) I'll see everyone at the DEALERSHIP for my 1st oil change! Cheers, Nikky Williams

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"I have a master's and specialist's degree in leadership and I appreciate Mark Shaw's leadership qualities. He is kind, efficient and well-organized. I have analyzed teacher's teaching children for years and I can apply the same type diagnosis to Mark Shaw's performance. He educates his customers and goes the extra mile to make them feel comfortable and well taken care of. I feel that he cares that I am happy and does everything that he can to help me stay within my budget yet get the car that I really want. I feel that he should be held in high regard at the dealership and rewarded both financially for his work and recognized by his peers. They should be modeling his salesmanship qualities. Needless to say, he impressed me greatly! Blessings. -- Anita Buice"

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We walked into the Jim Ellis VW dealership yesterday looking to test drive a few cars and do some due diligence and drove out with a great new car. Thom Holmes, our sales consultant, took great care of us every step of the way. He answered every little question and knew every little thing about the car. We are looking forward to a long relationship.

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Here's a firstI'm writing a review even though I didn't actually purchase my latest vehicle from this dealership. Another car won out over the 2 Volkswagens I was considering, but I had to write a positive review of this dealership because of the excellent service I received from my sales rep Mitchell. As a woman, I've seen it all in my car-buying experiences, and Mitchell was a first-class professional all the way. Even though I took my boyfriend with me, he made sure to treat me like the primary customer (since it was my money I was spending!), didn't give me a hard sell, and understood that I was someone who did my research before buying a vehicle. I actually felt bad buying a vehicle from another dealership because Mitchell was so nice! But he made the right impression, and I'm sure that they'll win my business in the future because of it....

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