Joe's Crab Shack

I frequently go to Joes and usually only order crab legs. On this particular day I decided to try the lobster that has been recently added to the menu. I noticed that the lobster came with pork sausage. I do not eat pork because it makes me extremely ill. I told our waitress this. She then got an attitude and told me that there was no substitute for it. I said that was fine I just did not want it on my plate or cooked with my food because it makes me ill. She then says "well you can talk to the manager!" The manager then comes over to the table with an attitude worse than the waitress?s and starts talking to her saying "I don't know what the problem is, you're right, we don't substitute!" I then told the manager that the problem was not that I wanted it substituted I just did not want the pork on my plate. He then says "well I don't know what to tell you" and walks away! I have never felt so disrespected by restaurant staff. The way things are right now you would think that they would appreciate the fact that they are still getting business. The ONLY reason I decided to stay was because my mother was visiting and loves eating at Joes Crab Shack. She was talking about going there weeks before she came to visit. I really do not understand why I was treated this way. I was not nasty with them and did not get an attitude. I just simply asked if my food can be cooked without the pork sausage. This experience really dampened everyone?s mood at the table.

On 5/8, I ate at Joe's Restaurant in Morrow, all by my lonesome, alone!! I arrived and immediately placed by order and drink. About 30 minutes later (after watching the news reel and sports on two TVs), my waitress came back and told me that the cook had somehow "split" my order and only cooked half portion of my grilled Mahi fish. She placed the plate on the table and said that the cook would be cooking the other half and she would bring it out as soon as it was done. I begin to eat what I had, fish rice and veggies--the rice was undercooked, I bit into small tiny hard rocks! (That's what it felt like in my mouth!) and the vegetables were overcooked. I told the waitress--she asked me if I wanted to get a to go plate with the other portion of my fish. I told her no, I was done. I asked her to inform the Manager of my plight. The Manager thought she was doing me a favor by offering 50% off my bill! I paid the bill, but I was not happy. It may have been an off day, but I will not be visiting Joe's in Morrow for a long time. The manangement and the cooks may change. It may sound like I am exaagerating, but I never complain about this sort of thing, and this is my first time writing about it.

I am very satisfied with the improvement that I have noticed with this business. The food is much much better and the service has improved greatly. I can now add this to my favorites!

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Enjoyable even when packed. Food is great. A place where you can take the kids.

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The service was not acceptable. The food was not great. We had several problems with the waitress, and ultimately the Manager had to come over to the table.

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