This company made an appointment, called the day of to verify the appointment then never showed. I will not use this company or recommend them to any family or friends.
I would not let them come near my house. They aren't reliable enough to show for appointment, then they aren't going to be coming to start a job they may never finish.
Area Carrollton, GA
Cost $5,000 - $9,999
Date August 2016
Posted: 8/12/2016 • Last edited: 8/13/2016 • Link to this review
Had a schedule and was promised the job would start. It has been over 2 weeks. We have called multiple times only to be told they would start next day. No crew or call again from anyone. Just called again and same story. Cancelled job as they did not even care that they screwed over a customer. Sadly, we had used them many years before. Company has changed for the worst. Run away from this company. Worst customer service.
Area Marietta, GA
Cost $3,000 - $4,999
Date July 2016
Posted: 7/07/2016 • Link to this review
Tore off old cedar siding and started to put on new Hardy Plank. Left a pile of old siding over a foot deep blocking front door.Trampled flowers and bushes. After inspecting the first 8 runs of siding notice 1.5" out of level. After much haggling and wasted time and being cussed out in spanish they removed the siding and started over.They had to again remove the first row because I notice they never put a starter strip under it. As they continued I asked about the flashing under the joints and was told they forgot but started to install them after my mention.They used brick mold to cover their bad joint cutting in the gables. Used 12" soffit instead of 16" and left a 2" gap and tried to cover it with brick mold. Facial was not installed with seems breaking on the rafters. Soffit was also installed not breaking on the rafters.Much of the facial was jointed together with 1/2" cracks big enough to put my finger in.Junction box for my A/C unit was left hanging by the wire and not attached to the wall.After refusing to pay David arrived and tried to tell me my house was settling and old. And that was the reason for all of the crappy quality. After another 9 hrs of constant babysitting they repaired most of the problems.
Posted: 11/11/2015 • Link to this review
We had the exterior of our house painted in 2012. When it was done the house looked great. Supposed to get 2 coats but it appears only 1 used. All nails and siding seams were covered prior to painting. Now in 2014 what ever was used to cover those items is bleeding through. You can see every nail and seam. They also replaced some siding around the chimney. They used tar instead of flashing when they put the siding up and the tar is now contracting, cracking and pulling away so we have a water leak. Once they got paid they have not been responsive to calls about follow up.
Posted: 8/08/2014 • Link to this review
I used Jose's Painting to paint the interior of my condo. The day I called they sent someone out to price the job. I received the price quote the next day. The price was a little high so I asked for a slight price change and they agreed. They started the job the next day. It was a 2 day job and they did an excellent job. A few months later I called them again for some trim painting they were able to start the job the next day. One day job and the price was reasonable and they did a good job. I would definitely recommend them for an interior paint job. I would use them again if I needed more painting done.
Posted: 1/18/2014 • Link to this review
The job started 2 weeks behind due to recent weather. Not their fault, I understand. On four occasions when I called to find out when they would start I was put on hold/told someone would call back right away. They never did. Then they tried to tell me the crew was at my house painting when I was standing in the yard and obviously they were not. I filled out the survey they mailed after the job. They called right away and promised to send someone out to address my concerns about the quality of the work. They did not show up when scheduled. I called to inquire and was told someone would call me right back. Guess what, they never called. Not only did they use rotten wood to do repairs. In the course of the job they discovered that several of the metal post on my porch were rusted severely instead of notifying me they tried to cover it up with leaves which I found a few days later while cleaning up.
Posted: 8/02/2013 • Link to this review
This company has terrible reviews on the BBB! Wish I had checked first before contracting with a company that pulled bait switch on the paint manufacturer, paint grade, number of coats, and paint selection! Attempted to speak and meet with owner..a no show. Called three times no response. Finally, sent the very person who caused to whole mess, RICKI, his paint supervisor and sales representative who does the quotes. It is now less than a year later, I am still sick of looking at the wrong colours and lack of performance in my master bath. Only good for small small jobs. NOT FOR LARGE HOMES. Failed to have enough painters on job site and stated they are not to clean up sanding and paint debris when finished. Unprofessional and fails to remedy. UPDATE: COMPANY OWNER SETTLED MONETARILY FOLLOWING A FILING WITH bbb. WE HAVE AGREED TO THE TERMS AND WE ARE NOW SATISFIED WITH COMPANY.
Posted: 9/11/2012 • Last edited: 10/23/2012 • Link to this review
Dear much valued customer, we apologize for your experience. However, we are not able to find your information (name) in our system by only having your username from this Kudzu account showing as "amelia53." Please give us a call back to the office at your earliest availability 770-421-9732, so we may solve this matter in order to leave a positive impression as we have done so with many thousands of repeated customers during the past decade. We look forward to hearing from you soon!
They painted 2 long hallways for us, plus lots of trim and a banister. The work was carefully & quickly completed. Jose worked within our budget and everything looks beautiful. We even had them stay on and do an additional room, when we saw what nice work they did. Recommended!
Posted: 2/04/2012 • Link to this review
Dear "worldsplitopen" member, your support is greatly appreciated! Have a wonderful day and remember, we also do remodeling now.
I had them paint my entire office. They came the next day after I called them for the estimate. They were within $50 of their original estimate. Did some extra prep work on a difficult wallpaper removal in the foyer. Started on a Friday and we were back open for business on Monday. I would highly recommend them for business related painting, they were careful with my office equipment, covered all the computers and machines and did a reasonable clean up afterwards. I will definately use them again.
Posted: 4/11/2011 • Link to this review
called for an est. on monday. they came same day and gave me the estimate on the spot . others i called had to e-mail me the estimate. the price was fair and chris the salesman went room to room with me and helped me go over and pick all the colors. their price was very reasonable so i hired them to do the job. they started on wednesday and had the whole interior of may house done by friday. great painter and very friendly. i would hire them again without a doubt.
Posted: 4/06/2011 • Link to this review
Initially they did a great job, but paint bubbled, and promises to repair have fallen on deaf ears. I get appointments made, they cancel because of one reason or another - over 18 months now I have been waiting. My next call will be to the TV stations - people should be aware that they do not carry through with their guarantee!!! (Especially from a person living on Social Security). I feel like I have been taken for a ride, and I didn't even need a ticket. Not a good business practice.
Posted: 8/26/2010 • Link to this review
Unfinished!!! I do not recommend Jose's painting at all. The have not completed the paint touchup job , it's been 10 months. I have called them several times and they do not follow through with their promise to come and finish the touch up.
Posted: 7/29/2010 • Link to this review
From the quote process through the job completion, I was extremely satisfied. I consistently received follow up from the salesperson after the quote. The crew was friendly and professional. They used high quality paint and applied it with skill. They cleaned up after the job and went above and beyond expectations. I will definitely use them again.
Posted: 4/26/2010 • Link to this review
The guys form Jose's were fairly prompt and gave us a low estimate. We decided to go with them and they did start working when they said they would. The painters/carpenters replaced about half of the brick moulding they estimated and one of their workers put the other half on a neighbor's house under the table. After they were finished I told them I was not pleased, because the paint looked thin and spotty. They offer a five year guarantee and I figured the work would show the quality and they would make it right - so I paid them. Three years later the estimator come out and said whoever painted your house may have watered the paint down and they did not do a good job. He asked me who did the work and I told him Your company did. He proceeded to write an estimate for whole house repainting. I told him I would not pay for it and that they should make it right. The owner showed up and agreed with the repaint, but they would not make it right. Not real happy with Jose's.
Posted: 3/06/2010 • Last edited: 4/01/2010 • Link to this review
March 5 they finished painting our home.Doug inspected work & we paid him after looking over house.March 9 I noticed a strip(1" wide by 3' long)was missed by front door.I called Doug & told him about it & sent him a picture.He told me he would have Fabian come out & fix it & 2 leave paint by the front door.2 1/2 weeks later & several calls from my husband-still nothing.On March 26 I called the office & was informed that the crew was OUT OF THE COUNTRY!! She told me she would call me the next day (Saturday).When I hadn't heard from her by Tuesday I called & was informed that she didn't know when the crew would be back & company policy was that the crew who painted the house fix it.I was furious!!She told me someone would be out that day to paint.The next day & still NOTHING!!If they are not out today I will be contacting the BBB to deal with this.I have been going in circles with them for over 3 week and that is entirely 2 long.Fabian did a wonderful job,unfortunately I will not be using Jose's painting again.They have the WORST customer service I have ever experienced.I will be contacting Verge & Associates to stain my fence!!If u use them make sure you inspect every inch before you pay them b/c once you pay them good luck getting them back!On contract it states they're acceredited with BBB. BBB Accreditation This business is not a BBB Accredited Business. http://www.bbb.org/ atlanta/business- reviews/painting- contractors/ joses-painting -in-marietta-ga-1300078
Posted: 3/05/2010 • Last edited: 4/01/2010 • Link to this review