Joyce Factory Direct (previously known as Oasis Sunrooms, Windows & More) is Ohio's premiere home remodeling company. Located in Cleveland at the corporate headquarters and factory, we manufacture and install our own high quality products - Windows, Sunrooms, Siding, Decks, Gutters and More!
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Thank you Joyce Factory Direct. They just installed a new bathroom for us and 6 windows. I can't believe the difference. Our sales rep was so easy to work with and gave us great ideas for our projects. We will contact them this fall for our patio door and a few more windows!
Posted: 3/31/2015 • Link to this review
We had a sunroom and whole house of replacement windows done by Joyce Factory Direct. Everything was great from start to finish. They did exactly what they promised and then some. He two crews were fabulous. They kept the work site very clean and they work so well together, you could tell they knew exactly what they were doing. Thank you for the wonderful products and pleasant experience. We will be calling you in the future for our next project (siding)!
Posted: 5/28/2014 • Link to this review
My wife and I recently went with Joyce Factory Direct after having one of their sales people come to our home. We were told all the reasons to go with them. Since signing the agreement with them we have had nothing but horrible service. We have had excuse after excuse after excuse. We were promised that the project wouldnt take more than 6 weeks. We are now going on the 8th week without any installation confirmed. We have spoken to the VP and he is without question unapologetic and refused to do anything. The one thing that they HAVE done without delay is cashed our checks. I would NEVER recommend Joyce Factory Direct to anyone.
Posted: 5/27/2014 • Link to this review
The left hand doesn't know what the right hand is doing in this company. I purchased 8 for almost windows for almost $4,000 and they weren't sure if I ordered 8 or 9 windows. Then they discovered that i owed them 100.00 after the windows were installed. They then commenced to hound me for the money. I received 3 calls by 3 different people in less than a week asking for the money. I told them I would call them on Monday and I received another call on the Friday before asking me AGAIN for my credit card numbers. Then I was told by Brian the sales manager that I had to call the loan company and give them Joyces dealer number and go through a whole list of options WHAT!! They have now set up an appointment for one of their sales people to come out and make the phone call with me. I will Never deal with this company again. I can't even imagine what will happen if I have a problem with the windows. By the way, the sales manager is a smart@$$!!!
Posted: 11/17/2011 • Link to this review