do not appreciate itdo not appreciate itdo not appreciate itdo not appreciate it one bit just amazes me really really doe do not appreciate it at all ......thanks
Area Locust Grove, GA
Cost $1,000 - $2,999
Date September 2016
Posted: 9/04/2016 • Link to this review
I really wanted to like this company, but once they have your money, their customer service is horrible. On their webpage, they state that they clean each inflatable after every use. However, when I received mine with grass, leaves and a dirty band aid in them, I was told by the driver that sometimes they don't have time to clean them because of scheduling. I purchased the advertised Mickey Mouse slide and pool and the picture attached is how much water you get in this "pool". I complain to the manager, send him pictures, and his response is that's how it's supposed to be since it's a new inflatable. After displaying my satisfaction with the inaccurate description and dirty equipment, I wasn't offered so much as an apology, no compensation in either time or money, and was basically told that they didn't care that I posted these pictures on social media. Yet, when I did post my experience with a supporting picture and people started sharing it, the post was deleted. I'm a small business owner and I would never treat my customers in this manner. I will continue to tell everyone I know about my experience so they won't waste $300 like I did. I wish I would've looked them up first and avoided them at all costs!
Area Carrollton, GA
Cost $250 - $499
Date May 2016
Posted: 5/31/2016 • Link to this review
I rented the train for my Granddaughters Birthday, the driver was on time and very pleasant to the children they had a awsome time the train was Big hit even the parents had a blast ... Thank You The Graves-Hawkins Family
Posted: 9/07/2015 • Link to this review
Thanks so much for letting us know we met your expectations. We recently added a second train to hopefully serve more customers this Fall. As parents ourselves, we understand just how special these parties and events can be. We hope to see you again soon.
If you have a problem it's your fault! They take no responsibility and don't care! Go elsewhere!! This has been one of the worst companies I have had to deal with. If they damage anything, it's your fault regardless. There are just too many other rentals out there, don't waste your time on this business - they don't care.
Posted: 6/04/2015 • Link to this review
I am so sorry to hear that you believe our Team here at Jumptastic doesn't care about you as a customer. Rest assured, we are a customer-centered company and work diligently to continually upgrade our equipment and improve our services. Clearly, we are disappointed to see a review such as this but do appreciate your recognition of our high quality.
So professional and easy to work with. Great party supplies and great prices! We have used them now for two separate parties. Both times we were extremely happy with the products and service. Highly recommend!
Posted: 2/03/2014 • Link to this review
We rented an obstacle course and dry slide for a family reunion. The prices were fair and the equipment was clean. I've rented from other places in the past that have dirty jump houses and may or may not show up. Jumptastic is all about customer service. We will definately rent from them in the future.
Posted: 1/12/2014 • Link to this review
Thank you so much for taking the time to tell others about your experience with Jumptastic. It has been a true challenge during this very wet and unpredictable season to stay abreast of cleaning and drying these rides between rentals. We look forward to serving you again soon.
We rented a bounce house and slide from Jumptastic that was SO fun. My son's birthday party was a HUGE hit!! It was a great experience from the ordering to the delivery. Highly recommend Jumptastic for all your party needs!
Posted: 1/10/2014 • Link to this review
We rented a number of items for our Winter Carnival. All the items were new or almost new - including the dunk tank which was awesome. I've rented more than a couple times from other companies for my kids use and for our school. Jumptastic's pricing was way better, the rides were clean and new, and the delivery guys were extremely professional and patient. We weren't even close to ready for them when they showed up and they helped us without us even asking. So cool. Also, I love their website. So nice to see real pictures of all their stuff.
Posted: 2/06/2013 • Link to this review
I just called to get a quote based on their information (with phone number) on the following site: http://cheap-moonwalk rentals.com/ delivery-fee- chart.html. The lady quoted prices twice as much and then denied knowing about the prices on this website. She stated that "anyone can make a website and put Jumptastic's phone number on it." Really?!? Why do that? She acted like she had no idea about the site but within minutes of getting off the phone with her the website was taken down and now says "Under Construction". Strange behavior for a company that "didn't know about the false pricing" on the website. Will not ever rent from this fishy company!
Posted: 10/29/2012 • Last edited: 2/06/2013 • Link to this review
We rented the dunk tank and they left before it was filled and didn't test it. It didn't work and it was rusty, cracked and clearly worn out. They didn't come to repair or replace it when I called and they did not refund or even offer a refund. What a waste of money!
Posted: 10/05/2012 • Link to this review
Very good customer service. They were very accommodating about dates. We had to make a last minute cancellation they were very understanding. We will definitely use them for our next party.
Posted: 9/10/2011 • Link to this review
Thank you for your kind words. During the off season, we have added a significant number of new rides and games. We hope you find them as exciting as we do.
Jumptastic has been supplying inflatable obstacle courses for our school's Field Day for at least 3 years now. They are extremely responsive and have a big selection to choose from, no matter what the size of your event. I have always found the pricing to be fair and they have never let me down. I highly suggest using this company!
Posted: 5/13/2011 • Link to this review
These guys are very attentive and delivery on promise with very courtious and professional personnel. We will definately use them again next year for our event. Stephen Caldwell
Posted: 5/02/2011 • Link to this review
* 24-Hour Service Available