Great service, Matt answered my txt message within a minute or two and scheduled me for the next day (today). He tuned up my computer and removed a virus within an hour and a half. He only billed me for an hour and I thought his rates were more than fair. I will be calling him back next time I have a computer issue.
Posted: 9/15/2010 • Link to this review
Matt Karls performs the best computer service of any of the computer techs I have used. I should correct myself, Matt is not a computer technician, he actually is a computer engineer. His experience, knowledge and skill level are above any other computer tech I have used. I called Matt out to fix an Apple Mac Book Pro that I thought was dead. It was slow, unresponsive and I figured we would have to replace it. I really wanted to get recommendations for a replacement laptop and have Matt salvage the data off the drive. In Matt's magical hands, the Mac Book Pro was back in working order in under an hour. The problem? corrupted hard drive permissions and cache problems. Good service and good pricing, A+
Posted: 9/08/2010 • Link to this review
My computer died and I need to get it back up ASAP. I called a few places but none could come out immediately, even Matt Karls. Matt was the only one to even offer to come out late in the evening. He arrived ontime at 9:30pm and had me back up and running around midnight. I appreciated the dedication Matt shows to his work.
Posted: 8/26/2010 • Link to this review
Matt is the best computer repair guy I have ever met, heard of or dreamed about! I called him at 3pm, by 3:45pm he was working on my dead computer. By 5pm he had moved all my data over to a new computer that he ran out and purchased for me at Staples. I cannot believe the level of service Karls Technology performs. I highly recommend Matt if you need any computer repair or computer service. --- Satisfied Sue in Queen Creek
Posted: 8/24/2010 • Link to this review
I booked him two weeks out since I would not be back from vacation until today. I half expected he would forget since it was so far out, 10 minutes before our scheduled appointment he arrived ready to work. Matt is very articulate and knowledgable about computers. He fixed my virus, got my computer back online and setup a new wireless printer in less than 2 hours. He is a people pleaser and he did a great job!
Posted: 8/23/2010 • Link to this review
Matt Karls is the best computer repair specialist in the valley, he is the definition of a professional. He is always well prepared, no matter what we throw at him. Today we had a virus that infected two of our computers. As Matt was fixing that my husband surprised me with a Kindle, so Matt also set that up, and then we discovered that we needed a wireless network for the Kindle....so Matt also set that up. Great guy, wonderful family and a great work ethic.
Posted: 8/19/2010 • Link to this review
Matt really, really knows his stuff! I called him because I saw that he advertises that he is a Computer Engineer and not a Computer Tech. I have had two Computer Technicians at my house in the last week. Neither could address a complex virus problem I was having on my four computers. One would get cleaned, but by the time the next one was cleaned up the virus would already be back on the first computer. Matt not only FULLY resolved the problem but he fixed all four computers quicker than the previous techs took to clean just one. I'm so happy I found a good computer repair and service man. Matt just earned a customer for life.
Posted: 8/17/2010 • Link to this review
Matt has always taken care of our computer problems no matter how big or small. The first time he came out he fixed a bad virus that infected 4 of our computers. I was amazed how many things he could do at the same time, all the while, holding an intelligent conversation with me. Today, he fixed my laptop that wouldn't go online. He is always very friendly and gets the job done for a very good price.
Posted: 8/12/2010 • Link to this review
I was referred to Matt Karls by a trusted friend. He came out and diagnosed my dead computer and we figured out the least expensive way to get me into a new computer. Once my new computer came from Dell he transferred all my data and got me back up and working. He was quick and he even discounted my bill since I was a "first time customer"! He is very knowledgeable and is a good teacher, I have already recommended him to two friends.
Posted: 10/09/2008 • Link to this review
I lost all our email after upgrading to XP SP3 and Matt came in and recovered all the old email and tuned up all of our computers. Matt is a good, friendly computer engineer who doesn't charge an arm and a leg. He has always been my Ace in the hole when I screw something up.
Posted: 5/12/2008 • Last edited: 5/13/2008 • Link to this review
Matt Karls is the best computer guy we have ever known. He was very patient with my elderly father and had no troubles dealing with a grumpy, deaf, and mainly rude customer. Matt's speed is simply amazing; he is able to do advanced computer functions in a way that looks very simple. Above that, he is able to teach us, the common user, how to do those same functions in an easy to follow manner. Not only do you get an expert computer guy, you get a great teacher! I can honestly say I have never seen a person teach a 96 year old man how to use email before...but Matt Karls was able to (and my Dad just checked his email on his own several hours after Matt left...so Matt was actually able to get my father to retain something!). Matt is the best and we will always use his services in the future. If you want good service at a great price you should too!
Posted: 4/23/2008 • Last edited: 5/13/2008 • Link to this review
Matt has been our "computer guy" for a few years, he has always helped us with upgrades, repairs and fixed many other problems we have had. He is professional and knows his way around a computer. A+
Posted: 4/12/2008 • Last edited: 5/13/2008 • Link to this review
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