Karma VW Import Service Center

Karma VW provided great service at a great price. My 2006 VW Jetta had just 80,000 miles on it, so it was time for a timing belt change and the general 80,000 mile service. I e-mailed Karma and they provided me with a quota ASAP.

When I took my car in for an expected 2-day service job, they said it might take one day longer than expected due to another, high-priority job that had come in. However, I got a call the next day saying they had finished with everything in just one day.

When I picked up my car, there were no surprises. The amount charged was the amount quoted and they didn't try to sell me on anything else other than reminding me about the next oil change.

I will be taking my VW back to Karma and my wife's VW as well once the warranty expires. The people at Karma are friendly, honest, and do good work. I can't recommend them enough.

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My little black Beetle was dead, and Jonathan brought it back to life! He spent 3 days checking EVERYTHING to find a disconnected wire - no one else had a clue. I was already looking at car ads, because I was sure I was going to be in the market for one. He is a great guy - and does he know his VW'S! I'll never go anywhere else. Oh, Ana is awesome, too!

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Fantastic, honest, small shop in Decatur. If you own a VW or Audi you HAVE to take it to Karma VW.

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Recently had the check engine light come on in my Jetta. Took it to Karma, and was diagnosed with bad glow plug, which had been replaced once before by the dealer, 60k miles ago. When they took out the old plug, it turned out that the dealer had cross-threaded the plug but cranked it in anyways, ruining the threads and making it impossible to put in a new glow plug. Karma went above and beyond, buying specialized tools (at their expense) and sourcing an obscure part to re-thread the head. Their efforts at repairing, instead of replacing, the engine head literally saved me thousands of dollars.

Their location is hard to find, located behind Coyote's Mexican Resaturant. It is convenient to the Avondale MARTA station, about a 5 minute walk. I'll definitely be a repeat, loyal customer after this positive experience with a shop that I can trust.

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I paid $1800 and my car had the same problems it started with. They tried to get me to pay more after that. They wanted to "spend more time" with my car. They charged me $45 to turn off the check engine light, which came back on within 24 hours. When I brought it back due to my 12-month warranty I had a brand new list of things that were wrong with it HOW? I definitely don't trust these people and feel like they've taken advantage of me.

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