Kauffman Tire

I went in for an oil change and tire rotation and balance, and while everything was done properly (to my knowledge) an hour and 45 min is just too long for what was supposed to be an hour. My car was in the garage area for a total of about 20 min yet I was there almost 2 hours. Had I know it would be that long I would've rescheduled. The guys were nice though and semi apologetic.

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I went here after receiving recommendations from several friends and family members. I needed to replace my set of winter tires on my AWD car after a nail took out a tire. I'm probably not quite the typical customer, I already knew the exact tire I wanted, which they had for a great price. I went ahead and made an online reservation. When I got there, they had me in the computer, and got to work on my car right away. The staff was very knowledgeable and friendly, and the waiting area was neat and tidy. When I was ready to go, the price was exactly what I was expecting. I am very happy overall, and will definitely use this location again.

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Took my van in to have the complimentary rotation and balance. Was told it would be 2.5 hours. Expected this, since long waits for the complimentary tire service has been common place. Had already arranged to be picked up. Returned 4 hours later and was told it was next in line. Didn't wait. Also, had a poor alignment done a while back at this store. Had to take it back to get it right. Will be using the Discount Tire across the street from now on. Have had only good experiences there.

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I went in to get my squeeling brakes checked/fixed. Nissan had advised that my warranty was over but Todd advised to go to a dealer and explain that my car had only a couple of thousand over the warranty limit.

I did take it to the dealership. They fixed my brakes for free. I owe Todd a debt of gratitude. While he didn't get any money from me on this visit, he won my future business. Good for him. He's a good one and has always treated me well whenever I've had the need for something.

I appreciate the honesty he showed. Thanks Todd

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I had a nail in my tire. I went to Kauffman and they helped me pick out a new tire and put it on. While putting my tire on, they came out and asked if my low tire pressure light had been on, and I said yes. This was because my LOW TIRE PRESSURE light did come on, and I had to add some air which is how I found the nail. After my service, my TPMS (tire pressure monitoring system) light was on. When I went back to ask why, they said they don't know, it we wrote down it was on before. When I explained it was a different light, they still would not help fix it. So I drove to my dealership, and they informed me that the sensor for that tire they replaced was broken off, due to them not knowing it had a sensor when replacing the tire. (It's inside the tire.) And thus not covered under my warranty. When I went back to kauffman and explained that THEY broke the sensor, and they knew it, thats why they came out and asked such a silly question and wrote it down (the sensor costs about $200). Thus they used that as a reason to avoid paying for the sensor they broke. BTW - I had just had the oil changed at the dealership the day prior and the TPMS light was not on. Kind of funny huh? Be careful!

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