Reviews

  • Kauffman Tire - Alpharetta, GA -  TTRedRaider

    Reviews: 21

    Not the way to treat long time customers
    TTRedRaider (21 reviews)
    5/21/2012

    Review more on CORPORATE - in the past when purchasing a new car our first stop was Kauffman. We bought road hazard insurance on our tires - we were told this was available and had used several times. Recently had a tire destroyed - went to Kauffman (different from where I purchased the RHI) and now... we don't do that. Turns out the shop on HWY 9 didn't sell me the correct thing - this shop tried to help - but really did nothing to make a long time customer want to stay around...taking my business elsewhere.. just on principle

    More »

    Was this review helpful?

    Yes (0)     No (0)

  • Kauffman Tire - Alpharetta, GA -  bsnow2

    Reviews: 1

    Money NOT well-spent
    bsnow2 (1 review)
    2/10/2012

    My usual inspection is at Wood & Fullerton GoodYear; however, driving out to Centennial was too big a risk. Since, Kaufmann is next to my neighborhood, this was the smarter decision, right? WRONG?

    More »

    Was this review helpful?

    Yes (0)     No (0)

  • Kauffman Tire - Alpharetta, GA -  SouthernComfortl

    Reviews: 5

    Great Customer Service
    SouthernComfortl (5 reviews)
    1/03/2011

    Dour Kurland was very helpful to me in locating a center cap for a wheel that had been discontinued. A lot of effort was put into finding this. I had already searched eBay and the web for one to no avail. Great follow-up and great customer service at all the Kauffman Tire stores I visited during this search. Many thanks!

    More »

    Was this review helpful?

    Yes (0)     No (0)

  • Kauffman Tire - Alpharetta, GA -  sherrygr

    Reviews: 2

    Good Service
    sherrygr (2 reviews)
    9/21/2009

    I dropped in to have a tire looked at, and they determined that I needed a new one. They had me out of there in about an hour, at what I feel was a fair price. I would recommend them.

    More »

    Was this review helpful?

    Yes (0)     No (0)

  • Kauffman Tire - Alpharetta, GA -  sciencedoc1

    Reviews: 1

    Good experience
    sciencedoc1 (1 review)
    7/14/2009

    I purchased tires here after checking prices around town. I felt like they gave me options and descriptions of tires for my car and with no pressure to buy. They offered me a coupon which I used as well.

    More »

    Was this review helpful?

    Yes (0)     No (0)

  • Kauffman Tire - Alpharetta, GA -  MONA LISA

    Reviews: 1

    Tires original?? With over 140,000 miles??
    MONA LISA (1 review)
    1/20/2009

    Husband took car for an oil change and tire rotation. Was told couldn't rotate tires..original tires and "dry rotted". One thing to be told "dry rotted" but ORIGINAL tires? One tire only about 6 yrs old..the others maybe 8. The vehicle had over 140,000 miles...original tires? Wonder if anyone else has gotten this kind of mileage on their tires? Any store to claim these tires were original doesn't need my business. Bought tires elsewhere.

    More »

    Was this review helpful?

    Yes (0)     No (0)

  • Kauffman Tire - Alpharetta, GA -  Susisc

    Reviews: 8

    Good experiences!
    Susisc (8 reviews)
    10/01/2008

    I have been using Kauffman at Crabapple for a couple of years now, and have had only the best experiences. Brian at the service desk is always helpful and accomodating, and so nice to deal with. Because I've purchased all of my tires there, when I recently went in for tire rotation and for a patch on one tire (nail!) I walked out with no cash out-of-pocket. Sure, I "paid" for those things up-front when I bought my tires, but the price of the tires themselves were comparable to other places I researched, so I still feel like I came out ahead. And I really feel, when I'm waiting, that they're really trying to get me in-and-out in a timely manner.

    More »

    Was this review helpful?

    Yes (0)     No (0)

  • Kauffman Tire - Alpharetta, GA -  Mikemenn

    Reviews: 8

    Buyer Beware
    Mikemenn (8 reviews)
    3/27/2008

    Every time I go to Kauffman, I feel like I have to be on my toes. I forgot to do that today when I went in for Brake Service. On the plus side, I've never had any problems with the quality of their work. Tires, rotations, warranty, workmanship have all been excellent, hence the 5 stars. However, when I went to get my brake pads changed out, I feel like I was nickeled and dimed to the tune of $400+. I thought I would be getting the $120 standard brake repair since nothing was said as to which one of the brake services was going to be done. They went ahead and did the premium service for $190. My suggestion is for buyer beware. Get one of their little flyers they have sitting in their office and when you ask for the service, have them point to and/or check off the exact services they plan to do. I feel like a fool for not having done that. This is why they have 2 stars in Service, Value and Overall. And shame on Kauffman for making me feel the fool. I feel I can't trust them anymore. They've lost a customer of over 10 years. My next set of tires will come from another shop. --- Update: After learning about my post here, Doug called and offered his apologies on our miscommunication. After our discussion, I conceded it had been a miscommunication issue. He offered to compensate some of my money back which I accepted. On a down note, however, 2 days later, both my front tires' lug nuts were loose (all 10 of them) and I had to tighten them by hand.

    More »

    Was this review helpful?

    Yes (0)     No (0)

  • Kauffman Tire - Alpharetta, GA -  khump5

    Reviews: 8

    CAN NOT TRUST KAUFFMAN TIRE
    khump5 (8 reviews)
    1/22/2008

    Ripp off City!

    More »

    Was this review helpful?

    Yes (0)     No (0)

  • Kauffman Tire - Alpharetta, GA -  svnuv9

    Reviews: 1

    Poor Customer Service
    svnuv9 (1 review)
    7/18/2006

    When we dropped off our spare tire for repair of a flat, my husband took it out of the tire rack under the van; when I went back to pick it up (with out my husband), the employee who brought the tire out to my van refused to put it in the spare tire holder under the van. He said they didn't take it out and he wasn't putting it back in. I specifically asked him to put it in there for me as I didn't want a dirty tire placed inside the back of my new van. He said, "I wouldn't either" and proceeded to put it in the back anyway. Due to this "no customer service" I will not go back to Kauffman Tire again.

    More »

    Was this review helpful?

    Yes (0)     No (0)

  • Kauffman Tire - Alpharetta, GA -  serviceseeker

    Reviews: 1

    Honest, efficient and fair!
    serviceseeker (1 review)
    6/24/2006

    Quoted me a fair price for the service I needed. When I asked if I needed other things done, which another company told me had to be done, they told me that I didn't need it. They took the time to explain what the problem was and more importantly fixed it quickly and efficiently. All done for the original fair quote. Will come back for all my tire servicing.

    More »

    Was this review helpful?

    Yes (0)     No (0)

  • Kauffman Tire - Alpharetta, GA -  sweettea

    Reviews: 19

    very nice~
    sweettea (19 reviews)
    3/08/2006

    popped a tire on a nail in the road and was very flustered! i went in and they were very courteous and explained everything~nice because i knew nothing about tires! my car was done when promised and i was charged a fair price, treated well and it was clean.

    More »

    Was this review helpful?

    Yes (0)     No (0)

  • Kauffman Tire - Alpharetta, GA -  corvette

    Reviews: 16

    Convienent
    corvette (16 reviews)
    4/26/2005

    I have purchased all my tires and alignments here for the last 15 years. I have never had any problems with the service. Particularly enjoy the fix the tire free policy for customers.

    More »

    Was this review helpful?

    Yes (0)     No (0)


Business details

Kudzu's "Best Of" Winner

2012

Hours of Operation

  • MON
  • 8:00am
  • 6:00pm
  • TUE
  • 8:00am
  • 6:00pm
  • WED
  • 8:00am
  • 6:00pm
  • THU
  • 8:00am
  • 6:00pm
  • FRI
  • 8:00am
  • 6:00pm
  • SAT
  • 7:30am
  • 5:00pm
  • SUN