(678) 804-8300(678) 804-8300
1275 Scenic Highway, Lawrenceville, GA 30045
I bought tires from Kauffman for an 87 Taurus 7 years ago. They came with free balance and rotation for the life of the tires. This car is driven about 2 times a month because it is a trophy car that I bought new.I took it to Kauffman in Loganville because I had thrown a wheel weight on the front. I did not ask for the free balance I am entitled to, I just wanted the front wheels balanced. They refused to do the job because the tires are 7 years old but still in great shape as they have only 6000 miles on them. They told me they were not allowed to balance tires that old even if I wanted to pay for the work. They would not balance the tires under any circumstances. I took the car next door to Tires Plus and they balanced the tires in 20 minutes. DON'T DEAL With THIS SORRY EXCUSE FOR A TIRE COMPANY!!
Posted: 6/21/2012 • Link to this review
I go in to have tires rotated, balanced and oil changed. After my oil change I drove 2 hours out of town. Halfway I find that my entire lower splash guard is gone. I can't say for sure that this was their fault two screws were stripped and I use industrial zip ties where they should be. 7 DAYS LATER hit a pot hole that puts a hole in the wall of my tire and ding my wheel. Go back to buy a new tire. When I went to pick it up and pay for it I was watching the guy check me out and looking at the sheet he was using to ring me up. At the bottom of the sheet was a hand written note saying missing lug nut. He checked me out and said nothing about the lug nut. I finally asked about it. He goes: uh, oh yeah. He finally tells me that it has a bad post. I decided that I wasn't even getting into the post thing with him so I just took my keys and left. At 55 miles an hour my car was shaking so horribly. BACK to the store where someone tells me that I have a bent rim. I asked them to put it on the back so it would stop vibrating. Ask about the bad post. He says it has RUST on it. YOU ROTATED MY TIRES 7 DAYS AGO AND NOW I AM MISSING A LUG NUT AND MY POST IS RUSTED. I get home I walk around the car. THE SUPPOSED BENT WHEEL IS ON THE FRONT OF MY CAR. If it were actually bent my car would be vibrating. I have no idea what these monkeys were doing to my car. I spent $221 going to cost me over $250 to fix all the crap they screwed up. NO CUSTOMER SERVICE AND I DO NOT TRUST THEM>
Posted: 4/17/2010 • Link to this review
I went there for a flat repair because I heard they did that for free and the guy was very nice and explained that the tire was not repairable. He gave me a great deal on 4 tires because all the tires were well worn. I will be back soon for my other car to be serviced.
Posted: 11/29/2008 • Last edited: 6/01/2009 • Link to this review