I bought tires from Kauffman for an 87 Taurus 7 years ago. They came with free balance and rotation for the life of the tires. This car is driven about 2 times a month because it is a trophy car that I bought new.I took it to Kauffman in Loganville because I had thrown a wheel weight on the front. I did not ask for the free balance I am entitled to, I just wanted the front wheels balanced. They refused to do the job because the tires are 7 years old but still in great shape as they have only 6000 miles on them. They told me they were not allowed to balance tires that old even if I wanted to pay for the work. They would not balance the tires under any circumstances. I took the car next door to Tires Plus and they balanced the tires in 20 minutes. DON'T DEAL With THIS SORRY EXCUSE FOR A TIRE COMPANY!!
Posted: 6/21/2012 • Link to this review
I go in to have tires rotated, balanced and oil changed. After my oil change I drove 2 hours out of town. Halfway I find that my entire lower splash guard is gone. I can't say for sure that this was their fault two screws were stripped and I use industrial zip ties where they should be. 7 DAYS LATER hit a pot hole that puts a hole in the wall of my tire and ding my wheel. Go back to buy a new tire. When I went to pick it up and pay for it I was watching the guy check me out and looking at the sheet he was using to ring me up. At the bottom of the sheet was a hand written note saying missing lug nut. He checked me out and said nothing about the lug nut. I finally asked about it. He goes: uh, oh yeah. He finally tells me that it has a bad post. I decided that I wasn't even getting into the post thing with him so I just took my keys and left. At 55 miles an hour my car was shaking so horribly. BACK to the store where someone tells me that I have a bent rim. I asked them to put it on the back so it would stop vibrating. Ask about the bad post. He says it has RUST on it. YOU ROTATED MY TIRES 7 DAYS AGO AND NOW I AM MISSING A LUG NUT AND MY POST IS RUSTED. I get home I walk around the car. THE SUPPOSED BENT WHEEL IS ON THE FRONT OF MY CAR. If it were actually bent my car would be vibrating. I have no idea what these monkeys were doing to my car. I spent $221 going to cost me over $250 to fix all the crap they screwed up. NO CUSTOMER SERVICE AND I DO NOT TRUST THEM>
Posted: 4/17/2010 • Link to this review
I went there for a flat repair because I heard they did that for free and the guy was very nice and explained that the tire was not repairable. He gave me a great deal on 4 tires because all the tires were well worn. I will be back soon for my other car to be serviced.
Posted: 11/29/2008 • Last edited: 6/01/2009 • Link to this review
I love this company! If you EVER have a flat that needs to be repaired go here. They will ALWAYS repair for free even if they didn't sell it. It didn't take long to buy my tires from here!
Posted: 8/20/2008 • Last edited: 6/01/2009 • Link to this review