I never knew how clean my house could be until I used Keen Eye Cleaning Service. My house is spotless! They are without a doubt the best cleaning service I have ever used. 5 stars ladies
The name reflects the service. They are reliable and extremely thorough. After a long day at work I am finally able to come home and just relax. I would recommend them to any and everybody.
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Keen Eye is my favorite cleaning service! I've tried others but am staying with this company! They are professional, responsive, and do a great job! And I love that they use green products and my home does not smell like commercial products after they leave! Plus my dog loves them too :)
Posted: 1/14/2010 • Last edited: 4/25/2011 • Link to this review
Thank you! We are happy too be of service.
First time in they were terrified of my dog even though I'd told them I had one. They left my front gate open when leaving after I specifically asked them to close it for the dog, and the dog got loose in the neighborhood. Turned all my thermostats down so that when I returned to the house it was freezing and had cost who knows how much in energy. 2nd time they sent an email to confirm they were coming on Friday when I was already expecting them, and since my email cut off the "confirm" part of the subject line, I never did. So they never showed up. Or called or answered their phones or email until the following Monday. Have to admit by then I was pretty steamed. Then they told me since they are busy and out cleaning they don't answer phones or email and aren't in the office on the weekend. ?????? Is this how you run a business? What if I'd been on vacation and had expected them and hadn't gotten the stupid email? Well, I guess they want me to remember to contact them also before I go away. So, 3rd time, I knew to confirm and 2 women showed up and cleaned my house (2400 sq feet, 3 stories, lots of pictures) in 1.5 hours. Thorough? My huge granite countertop wasn't cleaned, kitchen sinks, etc. When I contacted them about this, they said they were professional and implied I was mistaken. When I said I was sure the granite hadn't been cleaned, they quit. Well, good riddance!
Posted: 8/28/2008 • Last edited: 9/14/2008 • Link to this review
First of all we are so sorry you were unhappy. We have been in business for 40 years and have been faced with almost every type of situation imaginable which is usually eradicated quickly and without a problem. Communication is key.
* Dishes and Clutter *
Dishes are not usually done by most cleaning services because of the time constraints. Therefore we specify all clutter including dishes should be put away prior to our arrival—your sink & counter tops were cleaned and the dishes were placed back in the sink.
* Pets are wonderful *
We love pets and have no problem working around them--they are part of your family. However we do need time to become familiar with your pet prior to being left alone with them.
* Business Hours *
Our hours of contact are clearly stated on our contract, contact information and online. We arrive promptly at the specified time. Skipping a week is no problem…however we do require adequate notice to readjust our schedule.
* No Chemical Products *
We are a “green” company and were asked to compromise our standards by using chemical cleaners…which is why we decided to cancel our relationship. I hope you find a company in the near future. We appreciated your business.
Again we at Keen Eye offer our sincere apology.
Thank you MrRustic! Our customers make us better at what we do. :)
Thank you so much. :)
Keen Eye Cleaning is a professional cleaning service that is family owned. They do what they say they'll do. They provided an estimate and followed through with great service. They arrive promptly and are courteous. It's a pleasure to do business with Keen Eye Cleaning. I highly recommend them.
Posted: 2/24/2008 • Last edited: 4/25/2011 • Link to this review
Thank you Mr. Wilkins. We will see you next week. :)
Good People Been with them for about two years now and never a complaint because there is no need. Very nice; always does excellent work at my office. I like clean glass and my windows & doors always sparkle. Like their outlook on green products and I am impressed with their professionalism and overall integrity--hard to find these days. Try for yourself and see what I mean. Thank you.
Posted: 2/03/2008 • Last edited: 8/27/2008 • Link to this review
Thank you! :)
We have been pleased with the level of detail given our home by the Keen Eye Cleaning staff. They arrive on time and complete the job right away. Their rates are competitive and they will work around your schedule. They are licensed and bonded which is very important to us. They will also provide references if needed. We reccomend them highly.
Posted: 8/10/2007 • Last edited: 4/25/2011 • Link to this review
Your grandparents are some of the most sweetest people we work for. It is a pleasure to clean for them.
They showed up on time, clearly cared about the job they were doing and made sure we were happy with the results before they left. It sort of felt old fashioned - they took pride in the work and were very knowledgeable.
Posted: 6/26/2007 • Last edited: 1/02/2008 • Link to this review
Thank you. We believe in using some elbow grease to get the job done right. We are happy that you are happy. :)