Kelly's Closet had the best staff! Very accommodating and patient even with my 3 yr old sister! I will recommend them to everyone! (not to mention one of the more visually appealing boutiques!) Lovely dress selection, from traditional to funky!
Posted: 3/30/2010 • Link to this review
I too at first thought Kellys was great at first. The first trip was great to try on dresses... The 2nd trip was not so great. I went for a trunk show and specifically requested to see 2 styles by a certain designer in advance of my visit. To much disappointment the dresses were not there when I arrived. I was then asked to try on a dress that another person had already purchased that was waiting to be picked up. To make matters worse, kelly offered to have the 2 style samples shipped directly from the designer as an apology for not having them during my visit. She called a few days later to say she could have them for me but I would need to split the shipping costs with her. My portion would be over $100. To me this is not acceptable and a cheap way to do business.
Posted: 2/19/2009 • Link to this review
I just recently bought my wedding dress at Kelly's Closet and received excellent service during each of the several trips I made with family and friends in tow. I also watched them deal with a bride whose dress had just come in, and they were incredibly helpful and accomodating with her. I definitely recommend this shop to anyone who appreciates good customer service and a fun environment!
Posted: 4/26/2008 • Link to this review
At first I really loved this place, they totally fuss over just you and make you feel special and pay special attention to only you. However, once I picked out my dress and paid for it. I returned for a fitting only to find out that I couldn't have my fitting because no one told me I had to have my shoes and try them on with the dress to be altered. Also, I wasn't paid attention to anymore because everyone was too busy fussing over new brides to be that hadn't bought their dress yet. I suggest to this store that even after a customer has paid for their dress, they should still be treated the same. I ended up taking my dress with me and going somewhere else to have it altered.
Posted: 1/22/2008 • Link to this review