Kelsey's Dog House

I was a long standing client to Kelsey's even after the old owners left and the new ones took over, but I recently found out that Lisa, who left Kelsey's earlier this summer is now working over at Pupcakes! I will no longer be taking my business to Kelsey's as she was the one and ONLY reason I was still going there! I am sad that things have turned out the way the have, but I have been extremely dissatisfied with the service there for months now. And my dog runs away from their front door, when she used to go barreling through there when the old staff was there. I also have to add, whenever we have had an issue with the grooming our dog has recieved and when my dog has come home with mysterious scratches and bites, I've tried discussing it with the owner Melissa and she is extremely combative and argumentative, you really can't get good customer service out of her, if you have an issue with Kelsey's I wouldn't even bother trying to talk to her, she left me feeling like I was talking to a brick wall. Sad Kelsey's, looks like you broke a good thing.

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I love this place. I take my dog here every day for doggie day care and he loves it. The staff are warm and friendly, they are flexible with my schedule (sometimes I have to drop him off a little early) and my pup is always happy. When my dog was sick and unable to go to daycare, they actually called to check up on me and my pup throughout the next 2 weeks while he was getting better. I've never had my dog groomed here, but in terms of day care, I couldn't ask for better service.

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BELIEVE ALL OF THE NEGATIVE REVIEWS about Kelsey's Dog House. THEY ARE TRUE. My dog was there for 8 1/2 hours and when I picked her up, I could tell that she was not clean, only slightly damp. I just paid $55 for a nail trim. Kelsey's please stop keeping peoples pets all day and taking there $ for no service. This is a RIP OFF!

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We love Kelsey's! My dog loves to play with all of the other dogs and we can barely hold onto the leash as she barrels into the place! The staff are friendly and always seem to know the dogs that are coming in. The personal nature of the place makes it comfortable and appealing. I'm happy and my dog is happy. Nothing could be better.

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I just found out this week that our favorite groomer at Kelsey's is no longer there! Lisa apparently left due to a 'famliy emergency'..well guess what Kelsey's? My business is also leaving you!!! We have tolerated your inconsistencies for well over a year now since the new owner took over and we have not been happy with the lack of customer service we have recieved since the old staff and Dawn left. I HIGHLY HIGHLY discourage anyone from taking their dogs to Kelsey's anymore, especially since Lisa is gone, which as many people seemed to have already stated, was the only reason worth staying. This business is just no longer the same and our dog hasn't had much enthusiasm to go there over the last few months and there have been several instances where I have heard the staff yelling at the dogs in the back and outside. I cannot believe the owner continues to let this kind of behaviour escalate as it has. They really are nothing but a bunch of money hungry people who don't care about giving good service or the happiness and welfare of your animals. No more we are done! We heard the old staff is at another facility so we will follow them there!

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