I received nothing but top notch professional service from the time I spoke with the office staff to schedule service to the completion of the job. Kenneth Axt and Associates showed integrity and... honesty in all they did. They made me feel safe and glad that I had chosen them. I will most definitely use them again in the future.VIEW MORE »VIEW LESS »
I paid for siding on chimney to be replaced & painting. Siding wasn't replaced and now black mold is growing and they want me to pay again to have it fixed. This job was done 6 months ago. I went... through Trust Dale and even they haven't responded.VIEW MORE »VIEW LESS »
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I received nothing but top notch professional service from the time I spoke with the office staff to schedule service to the completion of the job. Kenneth Axt and Associates showed integrity and honesty in all they did. They made me feel safe and glad that I had chosen them. I will most definitely use them again in the future.
I paid for siding on chimney to be replaced & painting. Siding wasn't replaced and now black mold is growing and they want me to pay again to have it fixed. This job was done 6 months ago. I went through Trust Dale and even they haven't responded.
I called Kenneth Axt & Assoc after finding them in Trust Dale Service Guide. The rep answering the phone interrogated me endlessly asking in minute detail what I wanted painting. I had to go over and over it again, repeatedly telling her I wanted to pressure wash my home, paint & stain 2 decks, paint the exterior of a screened porch (14 x 18 ft), 3 interior walls of the porch and get a quote for a finished basement. I told her I wasn't sure if I would do the basement, depended on the quote. The whole conversation felt very uncomfortable, like I was on a job interview and was being assessed worthy or good enough. The conversation ended with her saying "David would give me a call." With no scheduled appt for an estimate, I was supposed to just sit around and wait for a call. Within 5 minutes, the same rep called back saying my job wasn't big enough, that they were busy with whole house jobs and if I wanted them, I would have to wait until Fall. Today is May 15th. This is one of the most arrogant companies I've ever dealt with. When most of the Home Report magazines are delivered, unrequested, in my mailbox, I normally toss them out because this is what you typically get. Once a company gets into one of the magazines, like "Trust Dale" they become popular and unless you have a mansion or a HUGE job, they are too good for your lowly pittance of a job.
We recently had the exterior trim and siding painted along with gutter replacement. Ken did the quote which was very detailed. Thanks to Harold and David for the great job on our house. It looks like new again. They even came back to do any touch up that we found after they finished. We felt secure in having them work on our house. We will use Kenneth Axt again in the future.
We had the interior of our home painted by Kenneth Axt Painting and we were very satisfied with the workmanship. Estimate was same as several other estimates we received. We chose Kenneth Axt based on recommendation from co-worker as well as their involvement with the Better Business Bureau. One of our primary concerns was the preparation for painting to ensure furniture, floors, etc. were protected. Everything in the house was covered in plastic by the painters; no drips, splatters, or spills anywhere. Work was completed quicker than estimated time we were given. Paint job looks great; very even throughout the house and very straight edges. We would highly recommend Kenneth Axt to our friends and we will definitely be using them again for all of our painting needs.
We had Kenneth Axt paint the exterior of our house in preparation for putting the house on the market. He was clearly told that the house would need to pass a house inspection. Numerous areas of wood rot around the windows were pointed out to him. From the beginning their communication was extremely poor. They did not start when they said that they would and never called to say that the rain had delayed them on other jobs. They agreed to replace a window and gave us a date that it would be replaced. That day came and went and no call was made by them. We had to constantly follow up with them and it ultimately was about six weeks before they finally got it ordered and installed. They did not repair many of the instances of wood rot. The house failed inspection and we had to call him back 4 times and they never did get it right. Throughout the repeated attempts to do the job we contracted for, Kenneth's only concern was how much it was going to cost him. Never once was his concern about the shoddy work his carpenters had done. We would never use him again and strongly recommend others to not use him.
We feel this was a very unfair and inaccurate report. This was a previous customer that called for help because he was selling his house. An overly aggressive home inspector had listed numerous carpentry pieces to be addressed. Kenneth, owner of company, agreed that in order to save money that certain areas were to be replaced and some made funcational with epoxy. The inspector's second inspection was done with a knife-digging out epoxyed areas and failing these areas again. Again an overly aggressive inspection-we returned a second and third time. The customer through-out process was not responsive to our phone calls. Upon completion, we believed that the homeowner was satisfied and were surprised to read their review on this site. We made every attempt to satisfy this customer.
Did what they promised, when they promised for a fair price, worked hard, showed up, cleaned up and the house looks fabulous.
They are a great company to paint your home. They were priced best over three other quotes. Provided immediate service and did a great job on painting our home. They made sure all of our wood repairs were done before painting and followed up with a courtesy call. Would highly recommend them!