This is Dacsec's TrustRating, which is based on both the number of reviews Dacsec has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful Dacsec has been to the Kudzu community.
Posted on
4/24/2006
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Poor Carpentry & Poor Communications
We had Kenneth Axt paint the exterior of our house in preparation for putting the house on the market. He was clearly told that the house would need to pass a house inspection. Numerous areas of wood rot around the windows were pointed out to him. From the beginning their communication was extremely poor. They did not start when they said that they would and never called to say that the rain had delayed them on other jobs. They agreed to replace a window and gave us a date that it would be replaced. That day came and went and no call was made by them. We had to constantly follow up with them and it ultimately was about six weeks before they finally got it ordered and installed. They did not repair many of the instances of wood rot. The house failed inspection and we had to call him back 4 times and they never did get it right. Throughout the repeated attempts to do the job we contracted for, Kenneth's only concern was how much it was going to cost him. Never once was his concern about the shoddy work his carpenters had done. We would never use him again and strongly recommend others to not use him.
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Kenneth W. Axt & Associates Inc. replied on
11-03-2006
We feel this was a very unfair and inaccurate report. This was a previous customer that called for help because he was selling his house. An overly aggressive home inspector had listed numerous carpentry pieces to be addressed. Kenneth, owner of company, agreed that in order to save money that certain areas were to be replaced and some made funcational with epoxy. The inspector's second inspection was done with a knife-digging out epoxyed areas and failing these areas again. Again an overly aggressive inspection-we returned a second and third time. The customer through-out process was not responsive to our phone calls. Upon completion, we believed that the homeowner was satisfied and were surprised to read their review on this site. We made every attempt to satisfy this customer.
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