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Kerns Complete Automotive Care

(253) 538-1441 www.kerns »

13716 Canyon Rd EPuyallup, WA 98373   map »

Business overview

Reviews

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Bad Experience, 1/25/2010

This is a local shop near my house. Took my Jeep there for several minor things. Every time I called to see what the progress was, they said they were still trying to figure it out. After a week and... a half, I decided to google the symptons I was having and within 5 minutes of searching, called them and asked if they had tested a particular sensor? They called me back the next day and said that was it. When I picked up my vehicle, they charged me almost $800.00! I paid it, and then immediately took my vehicle to a dealership to have them look at it. They told me 2 of the 4 things hadn't even been done! And that they had also way overcharged me for the parts. I went back and after making a few excuses, refunded me over $500.00.

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Honest and helpful, 8/25/2009

Had a great experience here. They asked me to o.k. $198.00 upfront for check engine light tests. They called later and said they only used $49.95 of diagnosis fee. Estimate was $287.32 including... diagnosis. They called when the car was done, when I picked-up my car, the bill was the same as the estimate within $3.00. My car is still fixed, I will go back next time.

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Displaying 1-2 of 2

Reviews

jbcurrency

Reviews: 1

Bad Experience

This is a local shop near my house. Took my Jeep there for several minor things. Every time I called to see what the progress was, they said they were still trying to figure it out. After a week and a half, I decided to google the symptons I was having and within 5 minutes of searching, called them and asked if they had tested a particular sensor? They called me back the next day and said that was it. When I picked up my vehicle, they charged me almost $800.00! I paid it, and then immediately took my vehicle to a dealership to have them look at it. They told me 2 of the 4 things hadn't even been done! And that they had also way overcharged me for the parts. I went back and after making a few excuses, refunded me over $500.00.

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manuell9854

Reviews: 1

Honest and helpful

Had a great experience here. They asked me to o.k. $198.00 upfront for check engine light tests. They called later and said they only used $49.95 of diagnosis fee. Estimate was $287.32 including diagnosis. They called when the car was done, when I picked-up my car, the bill was the same as the estimate within $3.00. My car is still fixed, I will go back next time.

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